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Social Media Analyst

Social Media Analyst

ConfidentialHyderabad / Secunderabad, Telangana, India
4 days ago
Job description

#Hiring #Social media support #financial services #crypto #social media platforms #Twitter #Facebook #Instagram #Reddit

Job Title : Social media support analyst

Experience : 2+ Years

Interview Mode : F2F

Role and responsibilities :

Job Duties (What you'll be doing) :

  • Provide support for customers across social media and email by investigating, troubleshooting, and resolving issues

efficiently, utilizing all available resources to meet high standards.

  • Act as a trusted advisor by listening and empathizing with customers, ensuring they feel valued, while accurately

    • tracking feedback to influence upstream solutions.

  • Take ownership of issues, employing critical thinking to identify root causes and aim for first-contact resolution; log

    • defects appropriately when necessary.

  • Identify opportunities to enhance customer value through education and proactive communication, setting clear

    • expectations.

  • Set a high standard for Social Media Support Agents by exemplifying strong performance and work ethic.
  • At least 1 year of experience providing customer support on social media platforms (Twitter, Facebook, Instagram, Reddit).
  • Experience in compliance, payments, fraud, account access, trust and safety, or other relevant operational domains.

    • Job Requirements (What we look for in you) :

  • Minimum of 2 years of relevant experience in customer support and / or financial services, crypto, or technology.
  • Driven by Coinbase's mission to create a seamless support experience for a global customer base, with flexibility to

    • meet the evolving needs of a high-growth, fast-paced organization.

  • Experience with various support channels, including messaging, email, and social media.
  • Exceptional written and verbal communication skills to effectively engage with multiple departments and stakeholders

    • globally.

  • Availability to work shifts and weekends, as well as to travel to the office as required.
  • Bachelor's degree or equivalent.

    • Skills Required

    Compliance, Payments, reddit , Fraud, instagram , facebook, Twitter

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    Social Media Analyst • Hyderabad / Secunderabad, Telangana, India