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LanguageCert Quality Auditor - India

LanguageCert Quality Auditor - India

PeopleCertKolkata, West Bengal, India
30+ days ago
Job description

PeopleCert , on behalf of LanguageCert, is seeking Quality Auditors (QAs) on a project basis to ensure that approved centres comply with LanguageCert and regulatory requirements. This role involves conducting external quality assurance audits to assess a centre’s infrastructure, systems, and internal quality assurance arrangements. The QA will verify that processes and practices are effectively implemented and aligned with LanguageCert’s standards.

As a Quality Auditor your tasks will include the following :

  • Perform centre audit / monitoring activities with new and existing centres to ensure compliance with LanguageCert’s centre approval criteria and associated policies and procedures.
  • Provide centres with clear and constructive advice, support and guidance with regard to internal quality arrangements and LanguageCert’s qualifications, policies and procedures and regulatory requirements.
  • Carry out announced and / or unannounced visits to monitor the conduct and integrity of examinations.
  • Carry out audit activities to verify the compliance of a new examination room / venue according to LanguageCert’s set specifications.
  • Complete accurate centre audit reports / records, written in a clear and constructive manner, returning them to LanguageCert and the centre no later than 5 business days after the audit activity.
  • Inform centres of any identified non-compliance and actions required to remedy.
  • Monitor and follow-up on identified centre non-compliance to ensure appropriate close out of actions required
  • Recommend to the Quality Officer sanctions to be imposed on centres.
  • Undertake investigations regarding alleged malpractice / maladministration as assigned by the Quality Officer.
  • Demonstrate full understanding and implementation of LanguageCert’s systems, process, policies and procedures to ensure compliance with internal Management Systems.
  • Provide any audit clarifications required.
  • Attend training / standardisation events from time-to-time throughout each calendar year.
  • Declare any existing or prior activities which would / may conflict with the role of QA and report, in writing, any conflicts that may, form time-to-time occur.
  • Act as a goodwill ambassador for LanguageCert by the courteous treatment of all customers, ensuring at all times that the professionalism of the company is upheld.
  • Maintain own Health & Safety and that of LanguageCert staff and candidates in accordance with the company’s Health & Safety requirements.

What We Look For :

  • Exceptional command of the English language (native-like fluency or C2 level certification preferred). Certifications such as LanguageCert C2 LTE or C2 IESOL are a plus.
  • Relevant quality assurance experience in the context of training and / or examination.
  • Familiarity with equal opportunities and anti-discriminatory practices.
  • Availability on demand, at short notice from time-to-time; frequent travelling may be required.
  • Efficient completion of administrative duties, including completion of reports in a timely manner.
  • Representation of LanguageCert in a firm, but professional and polite manner.
  • Ability to communicate and nurture and develop, effective professional working relationships.
  • Ability to meet deadlines and keep to schedules.
  • Punctuality and reliability, maintaining high levels of integrity at all times.
  • Exceptional attention to detail.

    • What we offer :

  • Competitive remuneration package
  • Work in an international, dynamic and fun atmosphere
  • Huge learning experience in using best practices and global environment
  • Constant personal and professional development