Responsibilities :
- Direct and coordinate all aspects of financial planning, budgeting, and forecasting across assigned accounts and geographies.
- Lead forecasting calls for respective accounts and geographies.
- Consolidate annual budgets, monthly and quarterly forecasts, month-end closing reports, and weekly / monthly rolling forecasts across all assigned accounts / geographies.
- Drive variance analysis to minimize revenue leakage and control costs, improving profitability across all accounts / geographies.
- Develop financial and operational reports such as bill-to-pay, span ratio, over / under headcount and seats, shrinkage, attrition, and other key metrics.
- Conduct ad hoc business analysis as needed.
- Ensure forecasting accuracy within a range of + / - 5%.
- Manage all company-wide financial reporting.
- Oversee the Daily Revenue Tracker and lead daily calls with Leadership.
Qualifications :
Strong analytical and multitasking abilities.Achievement-oriented with high energy and enthusiasm.Ability to perform well under high-pressure situations.Excellent interpersonal and communication skills.Integrity, self-motivation, and the ability to work independently with minimal supervision.Bachelor's or Master's degree in Management, Statistics, or related field.8-10 years of experience in a call center environment, with at least one year in an analytical role.Skills Required
Financial Planning, Budgeting, Forecasting, Variance Analysis, profitability improvement