Customer Support Specialist
ConfidentialIndia, Kolkata6 days ago
Job descriptionExcellent verbal and written communication skills. Typing speed : Minimum 30 WPM with 90% accuracy. SVAR Score : Minimum 60. Preferably from an English Medium education background. Strong English comprehension, analytical, and multitasking skills. Basic computer proficiency and good business writing skills. Customer-service-oriented attitude with strong soft skills. Should not be enrolled in any full-time course. Must be comfortable working from office and in night shifts Qualification : Graduate / HSC Fresher with excellent communication skills. Candidates with B.Ed, D.El.Ed, MBA, BA LLB, or other niche qualifications not eligible. BPO experience with complete documentation is an advantage. Full-time students and out-of-boundary candidates are not eligible. Must possess original Aadhar & PAN cards. Self-travelling candidates outside the transport boundary not eligible.
About the Company
Our client is a trusted global innovator of IT and business services, operating in 50+ countries. They specialize in digital transformation, IT modernization, consulting, and managed services. With a strong focus on innovation and long-term client success, they empower organisations to confidently embrace their digital future.
Position : Customer Support Associate – Voice (UHG Process)
NP : 0 to 15 Days(Serving Notice)
Location : Kolkata
Exp : 0 to 3 yrs
Work Mode : Work from Office (WFO)
Shift : Fixed Night Shift (Rotational Weekly Off)
Walk-in Dates : Starting Monday, 10th November 2025
Job Description :
We are hiring enthusiastic and customer-focused individuals for our UHG Voice Process (Member & Relationship Management). The role involves interacting directly with customers, providing excellent service, and maintaining high standards of communication and accuracy.
Key Responsibilities :
- Handle inbound / outbound member calls efficiently and professionally.
- Provide accurate information and resolve customer queries.
- Maintain data accuracy and documentation as per compliance guidelines.
- Ensure adherence to service quality and productivity standards.
- Exhibit strong problem-solving and multitasking abilities.
Desired Candidate Profile :
Eligibility Criteria
Skills Required
Business Writing, Documentation, Multitasking, Problem-solving
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Customer Support Specialist • India, Kolkata
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