Job Summary :
1.Technical Skills – Necessary
- Cloud : AWS Cloud Infrastructure
- Operating System : Linux OS
- Monitoring Tools : Grafana, Datadog, or similar
- Access Management : Azure AD
- Containerization : Kubernetes (Moderate level knowledge)
2. Technical Skills – Nice to Have
ITSM Tools : ServiceNow, JIRADatabase : MySQL (Basic knowledge)3. Technical Skills – Ok to Train Later
Protocol : MQTT4. Day in the Life
Monitor the health status of applications using Datadog or similar monitoring tools.Check incident and service tickets in ServiceNow.Perform ticket analysis and root cause identification; seek support from L4 teams for deeper technical details.Submit incident reports and impact analysis; update SOPs accordingly.Coordinate with Development and DevOps teams for troubleshooting and issue resolution.5. Event-Specific Responsibilities (Deployments)
Support platform version upgrades.Perform build and deployment activities for frontend and backend components.Execute backup and recovery procedures as per established guidelines.