About Reach
Reach revolutionizes mobile connectivity through AI-powered innovation, offering modern connectivity services via APIs, automation, and modular solutions. We enable ISPs, MVNOs, employers, and startups to launch and scale connectivity services without traditional telecom complexities. Our flexible infrastructure supports branded mobile, fixed wireless, IoT, and internet services.
Job Title : Key Account Manager
Location : Bangalore / India
Experience : 5–7 Years
Education : Engineering degree with MBA from a top-tier Indian business school (IIMs, ISB, XLRI, SPJIMR, MDI, or equivalent)
Experience : Telecom
Role Overview
The Key Account Manager will manage strategic telecom clients and drive business operations efficiency through advanced analytics and AI-led process optimization. The role requires strong client management, operational execution, and cross-functional collaboration to ensure business growth and service excellence.
Key Responsibilities
Client Management
- Serve as primary contact for MVNO / MNO client accounts
- Build long-term relationships with key stakeholders
- Conduct regular business reviews and strategic planning sessions
- Participate in product presentations and brand onboarding
- Manage requirements gathering, updates, and escalations across time zones
Strategic Planning
Develop comprehensive account plans with clear objectives and success metricsAnalyze market trends, competitive landscape, and client business modelsPrepare executive-level reports on account performance and market insightsContribute to product roadmap based on client feedbackAccount Growth
Drive expansion through upselling and cross-selling platform featuresExecute account-specific growth strategies aligned with client objectivesMonitor account health metrics and implement retention strategiesCollaborate with sales to identify opportunities within existing accountsEnsure successful platform adoption and subscriber onboardingOperations
Monitor billing accuracy, platform uptime, and telecom SLAsOwn operational workflows including documentation and reportingTrack telecom KPIs, billing metrics, and subscriber analyticsLead cross-functional initiatives to streamline BSS / OSS workflowsEnsure regulatory compliance and GSMA standards adherenceLeverage AI-powered tools for automation and process optimizationProgram Management
Oversee project delivery from MVNO concept to launchDevelop implementation timelines and budgetsCoordinate platform integrations with brands, third parties, and MNO partnerDesired Skills and Competencies
Strong understanding of telecom operations, network management, or service delivery domains.Proven experience in client relationship management and business operations leadership.Working knowledge of AI applications in business operations, automation tools, and data-driven performance optimization.Excellent stakeholder management, communication, and negotiation skills.Strong analytical thinking, problem-solving ability, and commercial acumen.Comfort working in a fast-paced, tech-driven environment with cross-functional teams.Preferred Background
5–7 years of experience in telecom, consulting, or technology business operations roles.Experience in implementing AI-based process improvements or digital transformation initiatives.Prior exposure to managing enterprise accounts or large-scale operational programs.Technical Skills
Proficiency in project management tools (Jira, Asana, Microsoft Project)BSS / OSS platforms, revenue assurance, and subscriber billing systemsCRM platforms and customer lifecycle managementCloud telecom solutions and API integrationsAI-powered BI tools and predictive analytics platformsKnowledge of Lean / Six Sigma and AI-driven process optimizationKeywords : MVNO | MVNE | MNO | Telecom Operations | Mobile Technology | BSS / OSS | SaaS Platform | Mobile Analytics | AI Agent | Digital Transformation
