GenAI Technical Support Engineer

Job Title : ABG Generative AI CoE - Tech Support & Adoption

Location : Mumbai / Thane, India

Experience : 0-1 year

Job Description :

We are seeking enthusiastic and driven engineers to join our Generative AI Centre of excellence. By joining our team, you will have the opportunity to work in a high-growth, innovative environment where teamwork and collaboration are paramount

The ABG Group is launched an advanced Generative AI platform for all employees, powered by multiple cutting-edge LLM models. This platform offers a range of capabilities, including enterprise-level GPT, document management, image generation, and more. We are seeking a highly skilled Associate to join our team in providing techno functional assistance for this innovative platform. We are committed to providing our employees with the tools and resources they need to succeed. Join us on this exciting journey as we bring GenAI to Aditya Birla Group.

As a Gen AI Tech Support Engineer, you will play a pivotal role in ensuring the smooth operations of the Generative AI platform. You will work closely with multiple teams (Cloud, Infrastructure, and Security) to deploy and maintain new use cases and support ongoing platform enhancements.

Key Responsibilities :

• Serve as the first point of contact to understand and address challenges from end users over the phone or email or MS teams.
• Apply prompt-engineering techniques to specific use cases and types of models.
• Continuously learn and adapt to new technologies, especially in Gen AI, cloud, and security domains. Stay informed about the latest advancements in Gen AI, machine learning, and AI technologies to optimize our technical stack.
• Investigate, troubleshoot and resolve production issues of GenAI platform and applications along in co-ordination with relevant stakeholders (application, Infra, Partners, OEMs).
• Monitor & track applications usage and performance using deployed tools in terms of user experience, performance, cost etc.
• Collaborate with cross-functional teams to integrate and deploy generative AI solutions and create and maintain documentation.
• Configuring, troubleshooting, deploying applications on Azure Open AI - GPT Models, APIs, Services, Studio and other relevant services.
• Utilize off-the-shelf Azure (OpenAI) services, to integrate LLM capabilities into applications, and collaborate with the business and IT teams.
• Participate in root cause analysis and implement preventive measures.

Required Skills & Qualification :