Technical Support Engineer L2 Cloud Solution (Apply in 3 Minutes)

Position Title : Technical Support Engineer L2 Cloud Solution

Location : Noida – Hybrid

Reports to : Service Delivery Manager / L2 Manager

About the Role :

As a Technical Support Engineer L2 Cloud Solution at Ingenico, you will provide cloud platform and production support for Ingenico devices and platforms. You will manage incidents and technical issues for internal staff, field technicians, and clients, and support high-priority production incidents across multiple regions.

Key Responsibilities :

• Investigate and resolve issues escalated to the L2 team.
• Provide production environment support, track and report incidents via Jira, and ensure SLA compliance.
• Liaise with cross-functional teams to gather information and deliver timely support.
• Identify recurring issues, recommend process / software improvements, and update documentation / FAQs.
• Conduct customer site visits for advanced troubleshooting when required.
• Review, draft, and manage incident communications across established channels.
• Oversee production management for new releases.
• Deliver 24 / 7 support for high-priority production incidents.

Core Skills :

Experience :

Core Requirements :

Qualification :

Compliance :

Information Security :

Ready to Make an Impact?

Join us and help shape the future of payments across Asia. Apply now.

Learn more about Ingenico :

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