Fraud Analyst

We are seeking experienced Fraud & Dispute Analysts to join our team and help manage and resolve customer disputes and fraud cases, with a particular focus on Mastercard chargeback processes . This role requires strong knowledge of card network rules, excellent analytical skills, and the ability to manage high-volume case workloads efficiently and accurately.

Key Responsibilities

• Review, investigate, and resolve fraud and dispute cases in line with Mastercard chargeback rules and internal policies.
• Analyze transaction data and supporting documentation to determine case validity and liability.
• Prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
• Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
• Identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
• Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
• Support continuous process improvement and adherence to regulatory and card-network compliance requirements.

Qualifications & Skills

Preferred

Location

Hyderabad office