Lead Business Process Consultant [T500-20862]

About us :

We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our expertise to protect their assets, relying on our comprehensive risk assessments and robust, engineering-based insurance solutions to safeguard against fire, natural disasters, and other perils. Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.

FM India is a strategic location for driving our global operational efficiency. Our presence in India allows us to leverage the country’s talented workforce and advance our capabilities to serve our clients better. We have diverse corporate functions that emphasize research, advanced technologies like AI and analytics, risk engineering, research, finance, marketing, HR, etc. working together to provide innovative solutions and nurture lasting relationships – from co-workers to clients.

Role Title : Principal Business Process Consultant

Position Summary :

This role is responsible for leading process transformation, complex problem solving and Lean implementation efforts across the enterprise with a focus on measurable and sustainable results. This role requires a system thinker who can operate effectively at all levels of the organization and is excited to create tangible value for the company. Initiatives typically have a high complexity, risks and require a large number of resources in support of highly complex business unit, corporate goals, and organizational changes. The consultant is viewed as a leader in the organization, with the ability to facilitate difficult discussions, provide candid feedback and be a trusted advisor to project sponsors.

Job Responsibilities :

Continuous Improvement :

• Responsible for orchestrating and leading process improvement initiatives across the enterprise, including understanding the current state, quantifying the opportunity, facilitating future state design, and leading a team through the execution of improvement opportunities.
• Apply systematic / structured approach to lead and identify underlying process improvements to be more efficient and effective and actively execute changes and enhancements Ensure that initiatives are on track and that assigned team members are utilized efficiently and effectively. Continuously communicate the status to key stakeholders. Document risks and issues and ensure mitigation activities are in place to minimize impact. Ensure alignment with interdependent efforts.
• Help to build out and maintain consistent and scalable Continuous Improvement, process reengineering and Lean practices for the organization.
• Provide thought leadership in Continuous Improvement disciplines and effectively partner with leaders throughout the company to provide and execute on recommendations.
• Independently design and facilitation large-scale, complex problem-solving sessions with a broad spectrum of stakeholders. Drive the preparation process including knowledge book development, stakeholder updates, and detailed agenda creation.
• Independently Partner with business leaders and front-line employees to implement a Lean management system. Coach front-line leaders and employees on how to manage effectively in a Lean management system.
• Establish metrics and OKRs to track business performance with the ability lead and coach corrective action efforts with business owners.
• Interact effectively with all levels of the organization; develop strong working relationships with key stakeholders.
• Ability to analyze process data sets and summarize key findings for a process owners and key stakeholders.

Mentorship & Continuous Improvement :

Essential Functions & Responsibilities :

Skill and Experience :

Must Have Skills :

Education and Certifications :

Work location : Bengaluru