Customer Relationship Management Business Analyst

TCS Hiring!!!

Role :

Salesforce Business Analyst E&U Cloud

Required Technical Skill Set : Salesforce

Desired Experience Range : 10 - 18 yrs

Notice Period : Immediate to 90Days only

Location of Requirement :

PAN INDIA

Job Description : Responsibilities :

Gathers business requirements from Users and convert them into Business / Functional requirements specification documents

Work closely with stakeholders to ensure that key business questions / requirements and problems are well defined and understood

Should have the ability to define the right product fitment for Energy and Utility Industry

Should have experience of running blueprinting and discovery phases

Should be well versed in impact assessments

Should be able to drive the discussion with business / client stakeholders

Should be able to run standup calls.

Design and implement automated reporting dashboards to track key business

Derive metrics across multiple segments of the business

Identify actionable insights and suggest recommendations to influence the direction of the business and cross-functional teams on SFDC

Develop and maintain internal procedures and documentation that enables a self-service environment

Lead training and education sessions as needed within the business and across the organization.

EXPECTATIONS :

Should be well aware about defining persona based journeys.

Should be well aware of Energy and Utility Cloud configurations and OOTB features.

Salesforce Energy and Utility Cloud certification / accreditation is must

Should be able to gauge what's OOTB / Configuration and customization based on requirements w.r.t. Energy and Utility Cloud.

Should able to articulate business requirements w.r.t. Salesforce terminology in Energy and Utility Capabilities.

Should be aware of Governor limits and Platform limitations of Salesforce.

Should be able to give alternative ways of implementation if something may not work as expected.

Proven track record of working with Business stakeholders in understanding business processes & functionality

Demonstrated knowledge of systems and data analysis tools.

Must be able to resolve complex issues of broad scope using independent judgment, PMO certification is a plus.

Ability to create and oversee usage of systems and reports to enable high performing teams

Knowledge of Salesforce best practices

Ability to engage effectively at all levels of the organization