Managerial Responsibilities :
- Recruit and train the collections team for effective collections & recovery
- Monitor & review the activities of the collections teams operating in different areas; ensure compliance and be audit ready at any given point in time
- Ensure adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices
Functional Responsibilities :
Execute collection strategies at the area level for efficient collections and recovery of outstanding loans; ensure cost effective collectionsMonitor and ensure adherence to collection process and report the fraudulent practices of agencies / agentsSubmit recommendations to regional collections manager for discontinuing agencies based on performancePartner with local sales & credit to ensure quality sourcingManage loss line provision; on-time sale of repossessed vehiclesEnsure effective collections from DCC & micro marketCoordinate with legal officers to file and execute non collectable accounts; execute repossession orders with the help of legal officersExperience :
8+-years of experience in handling collectionsFunctional Competencies :
Ability to work with integrated systems used for tracking & monitoring collectionsOperational executionBehavioral Competencies :
Relationship Management (critical for retaining key customers)Strong communication and interpersonal skillsProblem Solving & decision making skillsSkills Required
Decision Making, Interpersonal Skills, operational execution