Front Office Executive

Dear Candidate, We are arranging a Walkin Drive for Patient exeperience executive - Home care(On Roll) at below address and time Sir H N Reliance Foundation Hospital, Gate 7 Prarthana Samaj, Raja Ram Mohan Roy Rd, Girgaon, Mumbai, Maharashtra Date : 31st July to 10th August, 2025 Time : 3 PM Department : Hospital @Home / Home Care (Aviation / Hospitality) Location : Charni Road, Mumbai Shift Timings : Rotational Shifts (Last shift ends at 10 : 00 PM) Employment Type : Full-Time Job Summary : The Patient Care Executive will be responsible for executing and delivering a seamless patient experience for the Hospital @Home services. The role requires end-to-end coordination with patients, clinicians, and internal departments to ensure timely scheduling, communication, and service fulfillment. The incumbent will play a key role in representing the hospital's brand and ensuring adherence to service excellence standards. Qualifications & Experience : Full-time Graduate in any discipline (Healthcare, Hospitality, or Aviation preferred) Minimum 1 year of relevant experience in a customer-facing role, preferably from the hospitality or aviation sector Excellent verbal and written communication skills Proficient in MS Office and basic hospital management systems Willingness to work in rotational shifts including late evenings Key Responsibilities : 1. Patient Experience & Service Coordination : Execute the Patient Experience Service Delivery Model to ensure high-quality service across all touchpoints Counsel patients and their families regarding service offerings, inclusions, exclusions, and answer all queries effectively Represent the hospital brand and uphold its mission, vision, and values in every interaction 2. Scheduling & Communication : Manage and monitor the scheduling of Hospital @Home appointments ensuring accuracy and timeliness Ensure prompt communication of any appointment changes, cancellations, or delays via SMS, email, or calls with documented reasons Provide accurate information and proper redirection to patients during service inquiries 3. Turnaround Time (TAT) & Escalation Management : Monitor and ensure adherence to defined TATs for registration, billing, query resolution, and other KPIs Maintain and update departmental dashboards and proactively flag delays or process deviations to the Manager Escalate unresolved or complex issues appropriately while ensuring patient satisfaction 4. Billing & Documentation : Verify bills and