Global Firewall Management Life Cycle Engineer

Job Description

• Provide operational support for firewalls on multiple platforms across the Client global infrastructure.
• First responder to monitored alerts, incidents, and issues.
• Service request fulfilment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc)
• Perform firewall policy changes, analysis and clean-up as requested by firms.
• Provide visibility and insight to assist customers with firewall activity and usage information.
• Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve firewalls in any Client location.
• Coordinate, triage, and troubleshot activities with customers
• Accountable for executing tasks according to established standards, procedures, and processes.
• Able to communicate and work with customers and peers in different time zone and countries.
• Excellent written and verbal communication skills required.
• Must be able to easily analyse and communicate complex ideas to all levels of management.
• Identify, document, and perform steps required to replace checkpoint hardware with new checkpoint hardware.
• Identify, document, and perform steps required to replace checkpoint hardware with new Palo Alto hardware.
• Be primary point of contact leading technical discussions via Teams or Zoom with local IT staff regarding assigned firewall hardware replacements

Qualifications

Skills Required

Vpn, Ips, url filtering