Windows L2

As a L2 resource of the Run team he / she will :

Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents

Plan prepare and execute Change technical tasks in the ITSM queues

Respond to and resolve alerts from the monitoring management system

Provision server / cluster build and hardening according to the security standards

Troubleshoot configure and resolve requests / incidents linked to Hardware Operating System Hypervisor and High-Availability services in the operating environment

Deploy and operate storage network and OS / cluster configurable items and infrastructure management tools

Plan prepare and execute servers OS patching and reboot

Plan prepare and execute servers hardware movement in Data Center including the setup of racking and cabling requirements

Perform basic to intermediate root cause analysis in Incident and Problem tasks

Identify assess and remediate vulnerabilities reported by security sources (scan report pen test audit finding etc)

Plan prepare execute and support Data Center maintenance activities

Plan prepare execute and support Disaster Recovery / Business Continuity exercises

Coordinate and deliver with internal clients / partners and external vendors for hardware break / fix cases software cases etc

Respond to and own L1 / L2 escalations

Engage in taskforce resolution squad in priority incident management / crisis management cases

Document review maintain and share technical information and write-up (primarily SOP) as part of Knowledge Management

Extract and prepare data needed for reporting and dashboard (capacity planning health checks IT controls compliance audit etc)

Engage in Service Improvement review and actions plan

Operating System Windows 2008 / 2012 / 2016 / 2019

Hypervisor Hyper-V and VMware (lesser extent)

High-Availability solution Microsoft Cluster Service (multi-nodes geo cluster)

Hardware HPE Proliant DL / Blade C7000 / Synergy / Simplivity / Apollo

Run operate of enterprise Windows ecosystem (Physical and Virtual servers) in heterogeneous environment with Storage Network Database and Middleware services

Run operate of CLX Raid Manager and HORCM to manage disks and storage operations on server / host side

Active Directory management (OU / GPO / Forest and domain)

Scripting / automation experience with Powershell proficiency

Work with tools such as Altiris (inventory and patch management) CyberArk (privileged access management) OMI suite (events / alerts management)

Shift Timings in IST :

Early Morning Shift 4 : 30AM to 1 : 30PM

Morning Shift 6 : 30AM to 3 : 30PM

Afternoon Shift 11 : 30AM to 8 : 30PM

Evening Shift 2 : 30PM to 11 : 30PM

Afternoon Shift 1 12 : 30PM to 9 : 30PM

Evening Shift 1 3 : 30PM to 00 : 30AM

• Daylight saving ends period end Oct to end Mar every year

Saturday Shift 11 : 30AM to 8 : 30PM

Oncall Support : To provide Oncall support services on rotational basis

11 : 30PM to 4 : 30AM on weekdays after end of the Evening Shift work (Apr to Oct)

00 : 30AM to 4 : 30AM on weekdays after end of the Evening Shift 1 work (Nov to Mar)

Both Saturday and Sunday from Saturday 00 : 00AM to Monday 4 : 30AM

Weekend Support : Mandatory to work on every 3rd Saturday of every month

Key Skills

Dhcp,SQL,Active Directory,OS,Windows,System Administrations,Trouble Shooting,Database,Infrastructure,Linux,SAN,Poweshell,Backup,hardware,Dns

Employment Type : Full Time

Experience : years

Vacancy : 1