Senior Client Engagement Associate

Job Title – Senior Associate, Client Solutions

Location – Mumbai

Note : This role observes 11 : 00 PM to 8 : 00 AM shift (hybrid working days)

Job Summary

GLG is the leading insights network, connecting our clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision.

As a Senior Associate, you will be the front-line client service professional, tapping into a diverse network of global experts, sourcing the most suitable candidates for our clients' research endeavours. Your role entails staying updated on industry trends, cultivating relationships with high-level professionals in the field, managing client expectations and excelling in a dynamic environment by efficiently managing multiple projects simultaneously.

Key Senior Associate Responsibilities Include (but are not limited to) :

Learning GLG’s business processes and assisting with high-level project execution by identifying and engaging with top-tier professionals capable of providing valuable industry insights

Expand GLG’s expert network by identifying and recruiting new professionals through strategic lead generation and outreach via phone, email, and other channels.

Scheduling and confirming critical calls and meetings between GLG’s clients and Network Members, including scheduling all calls with your new recruits.

Learning and upholding our compliance policies and procedures to protect the integrity of client engagements.

Manage and grow client accounts by developing a strong understanding of their evolving priorities, ensuring seamless project execution, and identifying opportunities to strengthen relationships and expand business.

Building your understanding of client strategies, industry verticals, and value chains to effectively source and vet the most relevant experts for client projects

Coordinate and confirm key interactions between clients and GLG Network Members, ensuring timely and seamless communication.

Proactively engaging with GLG’s Network Members to assess their expertise and gauge their fit-on client projects.

Excel in a dynamic work environment, efficiently managing multiple projects simultaneously.

Develop a working knowledge of various industries to improve project and product service quality

As an Senior Associate, You Will Learn To

Develop a deep understanding of various industries and sectors through exposure to a diverse range of client projects.

Strengthen your ability to solve complex business challenges through structured analytical thinking, critical reasoning, and innovative problem-solving.

Develop strong, transferable business skills, including communication, time management, negotiating, problem solving, project management, research and the ability to achieve monthly / quarterly performance targets.

Collaborate closely with regional and global teams to drive revenue growth and contribute to the organization’s broader commercial goals.

Mentoring and guiding GLG Associates on best practices.

Ideal Candidates Have

Postgraduate / Graduate degree from a top-tier university

Has 4-6 years of work experience, ideally in B2B client servicing and business development roles.

Excellent communication and interaction skills, including demonstrated oral, written and presentation abilities in a business-focused setting using a variety of communication channels (telephone, e-mail, in-person, etc)

General understanding, awareness and interest in corporate, consulting, and financial markets.

Demonstrated entrepreneurial / leadership skills.

Experience interacting with senior executives

Ability to work effectively independently and / or collaboratively in a team

Ability to multi-task and prioritize effectively, while ensuring a high level of accuracy and attention to detail

Demonstrate the ability and initiative to handle increasing responsibility over time

Willingness to work flexible and extended hours basis business needs and client requirements

Successful track record of working in a dynamic environment, often accompanied by stringent deadlines

Willingness to work night shifts, aligning with the 11 : 00 PM to 8 : 00 AM coverage requirements

About GLG / Gerson Lehrman Group

GLG is the World’s Insight Network, bringing decision makers the insight it takes to get ahead. When leaders need to make informed decisions, GLG provides meaningful connections through our network of experts, the world’s most varied and qualified source of first-hand expertise, with thousands of experts recruited daily to tackle tomorrow’s questions. We connect our clients with the right subject matter experts for their specific needs, in their timeframe. GLG works with approximately 1 million professionals across industry, role, and geography.

GLG provides an unparalleled Trusted Environment, with an industry-leading compliance framework built on integrity and trust that fuels our clients’ confidence to move forward.

To learn more, visit