LTL Freight Billing Automation Lead
ARDEM Data ServicesRepublic Of India, IN1 day ago
Job descriptionStand up full LTL workflows : intake → validation → rating → exception handling → invoice audit / reconciliation → client reporting. Lead onboarding and establish process controls for EDI 204, 210, 214, 990, 997 / 999 transactions. Drive KPI attainment and ongoing improvement in accuracy, cycle time, and exception reduction. Build operational dashboards and playbooks that function as “the client’s billing department.” Conduct QBRs to demonstrate cost-to-serve and value capture. Identify upsell opportunities such as EDI 210 audit, accessorial charge analytics, carrier rate analysis, and OS&D workflows. Deep understanding of accessorials & exceptions : appointments, limited access, liftgate, inside delivery, protect-from-freeze, blind shipments. Knowledge of NMFC classification, density logic, and ClassIT+ 2025 updates. Experience reconciling EDI 210 invoices, BOL / PRO tracking, and dispute handling. Hands-on with SMC³ (RateWare, CzarLite, CarrierConnect) and major TMS platforms (McLeod, MercuryGate, OTM, Blue Yonder, Manhattan). 7+ years in freight / logistics (minimum 3 years in PM / Client Manager role). Prior experience in BPO / Shared Services or carrier / 3PL operations is strongly preferred. Executive-level English communication skills — confident in presenting to U.S. clients. Work history with leading LTL carriers or 3PLs (ODFL, XPO, Estes, Saia, FedEx Freight, R+L, PITT OHIO). Exposure to freight audit / payment processes. Working knowledge of Python / SQL, RPA, and dashboard design. First-Pass Invoice Accuracy (FPY) : ≥ 98% on EDI 210 reconciliation. Exception Rate : ↓ 30–50% in 90 days (reweigh / reclass / accessorial disputes). Cycle Time : Continuous reduction; Client NPS : ≥ +40 | Account Growth : ≥ 10% YoY expansion. SLA Attainment : Timely responses, backlog control, and exception aging targets met. Bachelor’s degree in Supply Chain, Logistics, Engineering, or Business (MBA preferred). Proven leadership managing remote, client-facing teams for U.S. shippers / carriers. Hands-on with EDI transaction sets (204 / 210 / 214 / 990 / 997-999) and SMC³ + major TMS.
Manager — LTL Freight Billing & Automation
Location : Remote (India)
Schedule : Full-time | Strong overlap with U.S. Eastern Time
Role Mission
Own outcomes for ARDEM’s LTL clients — from pre-sales solution design to steady-state delivery and account growth. You’ll build automation-driven, high-accuracy billing solutions that deliver measurable client value in accuracy, speed, and customer satisfaction.
What “Great” Looks Like
You’ve run LTL back-office / billing or logistics PMO operations for U.S. shippers, carriers, or 3PLs. You’re fluent in LTL exceptions and accessorials (reweigh / reclass, limited access, liftgate, blind shipments, appointments, etc.), can reconcile EDI 210 invoices, track via PRO, and improve first-pass yield using SMC³ (RateWare, CzarLite, CarrierConnect) and a modern TMS.
Key Impact Areas
1. Pre-Sales Solutioning
- Partner with Sales as the operational SME to translate discovery into detailed future-state workflows, SLAs, FTE & automation models, and a pilot plan.
- Align with “co-creation” style BPM delivery — domain-led, data-backed, and measurable.
2. Transition & Implementation
3. Delivery & Continuous Improvement
4. Client Success & Growth
Must-Have Expertise
LTL Domain Mastery
Technical Tools
Experience
Nice-to-Haves
KPIs You’ll Own
higher auto-rating hit rate via SMC³.
Qualifications
Why ARDEM
Own outcomes, not tickets. You’ll collaborate with clients to design and scale next-generation LTL billing and automation processes — seeing your playbooks become industry standards across freight operations.
Create a job alert for this search
Automation Lead • Republic Of India, IN
Related jobs
- Promoted
Duck Creek Billing Solutions Architect
HTC Global ServicesRepublic Of India, IN Connects- We are seeking an experienced.Duck Creek Billing solution in a P&C insurance environment.You will provide technical leadership, oversee solution architecture, work closely with business a...Show moreLast updated: 13 days ago
- Promoted
Single View Billing Developer
Tata Consultancy ServicesRepublic Of India, IN TCS Opportunity !! for Single View Billing Developer – Telecom Domain (Agile / DevOps).Role : Single View Billing Developer – Telecom Domain (Agile / DevOps).
Required Technical Skill : Single View Billin...Show moreLast updated: 14 days ago
- Promoted
Duck Creek Billing Technical Lead
HTC Global ServicesRepublic Of India, IN Connects- We are seeking an experienced.Duck Creek Billing solution in a P&C insurance environment.You will provide technical leadership, oversee solution architecture, work closely with business a...Show moreLast updated: 13 days ago
- Promoted
Billing Analyst
GR8 Global IndiaRepublic Of India, IN Top 100 CPA firms in the United States with the objective of coming together and redefining how talent acquisition best practices can provide additional value to our partners.We believe that there ...Show moreLast updated: 2 days ago
- Promoted
Billing Specialist - AR Healthcare (Charge Capture), Healthcare
ConfidentialIndia The Finance Operations organization works with every part of Amazon to provide operations accounting and operations excellence services with the highest level of controllership at the lowest cost t...Show moreLast updated: 6 days ago
- Promoted
- New!
Manager-LTL Freight Billing & Automation
ConfidentialIndia Manager — LTL Freight Billing & Automation.Full-time | Strong overlap with U.Own outcomes for ARDEM's LTL clients — from pre-sales solution design to steady-state delivery and account growth.You'll...Show moreLast updated: 10 hours ago
- Promoted
Billing Specialist
CognizantRepublic Of India, IN Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.Maintain response and resolution speed as defined by SLOs.
Keep high customer satisfac...Show moreLast updated: 17 days ago
- Promoted
Majesco Billing Developer- Immediate Joiners
StratusNagpur, Maharashtra, India A Majesco Billing Center Developer specializes in building, configuring, and maintaining insurance billing solutions using the Majesco platform.
This role is most common in organizations implementin...Show moreLast updated: 30+ days ago
- Promoted
Duck Creek Billing Architect or Technical SME
HTC Global Servicesnagpur, maharashtra, in Connects- We are seeking an experienced.Duck Creek Billing solution in a P&C insurance environment.You will provide technical leadership, oversee solution architecture, work closely with business a...Show moreLast updated: 13 days ago
- Promoted
Manager-Ltl Freight Billing & Automation
ARDEM Data ServicesRepublic Of India, IN Manager — LTL Freight Billing & Automation.Full-time | Strong overlap with U.Own outcomes for ARDEM’s LTL clients — from pre-sales solution design to steady-state delivery and account growth.You’ll...Show moreLast updated: 1 day ago
- Promoted
Freight Billing Automation Program Manager
ARDEM Data ServicesRepublic Of India, IN Manager — LTL Freight Billing & Automation.Full-time | Strong overlap with U.Own outcomes for ARDEM’s LTL clients — from pre-sales solution design to steady-state delivery and account growth.You’ll...Show moreLast updated: 1 day ago
- Promoted
LTL Billing Solutions Manager
ARDEM Data ServicesRepublic Of India, IN Manager — LTL Freight Billing & Automation.Full-time | Strong overlap with U.Own outcomes for ARDEM’s LTL clients — from pre-sales solution design to steady-state delivery and account growth.You’ll...Show moreLast updated: 1 day ago
- Promoted
- New!
Billing & Reconciliation Lead
Naiknavare Developers Pvt. Ltd.Pune, Republic Of India, IN Review and verify all contractor bills, material receipts, and purchase orders.Perform quantity and cost reconciliation as per BOQ (Bill of Quantities) and work executed at site.Coordinate with sit...Show moreLast updated: 16 hours ago
- Promoted
SAP IS-U Billing & Invoicing
ConfidentialIndia Detailed JD (Roles and Responsibilities).Strong understanding of utilities-specific business processes, especially in electricity and gas domains.
Experience with Smart Metering, Billing Master Data...Show moreLast updated: 6 days ago
- Promoted
Agency Billing Administrator
WTWRepublic Of India, IN Join us at WTW Vikhroli Office for an exciting opportunity.Date : Monday, 10 November 2025 🕑.Job Title : Advisor / Sr Advisor.
Walkin Time : -11 : 30 AM to 12 : 30 PM.Job Shift Timing : US Evening shift (...Show moreLast updated: 2 days ago
- Promoted
Manager-LTL Freight Billing & Automation
ARDEM Data ServicesNagpur, IN Manager — LTL Freight Billing & Automation.Full-time | Strong overlap with U.Own outcomes for ARDEM’s LTL clients — from pre-sales solution design to steady-state delivery and account growth.You’ll...Show moreLast updated: 2 days ago
- Promoted
Compliance Billing
Newfold DigitalRepublic Of India, IN Newfold Digital is a leading web technology company serving millions of customers globally.We have some of the industry's most.
We help customers of all sizes build a digital presence that.With our ...Show moreLast updated: 23 days ago
- Promoted
Singleview Billing Specialist
Tata Consultancy ServicesChennai, Republic Of India, IN TCS Opportunity !! for Single View Billing Developer – Telecom Domain (Agile / DevOps).Role : Single View Billing Developer – Telecom Domain (Agile / DevOps).
Required Technical Skill : Single View Billin...Show moreLast updated: 15 days ago