Service Desk Coordinator IN

The job is about coordinating and planning resources identify which support technician should be allocated in order to fulfill the request from customers and the appropriate service on site and meet all targets.

As required assign tickets and request to the appropriate support using a ticketing system.

Will assist Project Coordinators / Or managers with coordination and administration responsibilities.

Primary Responsibilities :

1. Resource Coordination and Allocation

Coordinate and plan resources to fulfill customer requests efficiently.

Identify the appropriate support technician for each request.

Allocate resources to meet clients service requirements and targets.

2. Ticket Assignment Updates Closure

Assign tickets and service requests to the relevant support using a ticketing system.

3. Support for Project Coordinators / Managers

Assist Project Coordinators and Managers with coordination and administrative tasks related to IT projects.

Main Focus :

Monitor and promptly respond to requests received through the Helpdesk.

Manage request delivery based on priority (first in first out) to ensure client SLAs are consistently exceeded.

Update the status of requests using Manage Engine Software and other ticketing systems.

Search for suitable partners / engineers to perform required tasks within agreed planned cost and timeline.

Requirements

Excellent English reading writing and speaking skills.

Excellent customer service is a must.

Effective communication skills.

Exceptional administrative skills with a keen attention to detail and organization.

Proficiency in telephone and call handling.

Ability to work effectively in a multicultural environment.

Team player with strong collaboration skills.

Ability to work in shifts including weekends and bank holidays.

Benefits

1. Provident Fund.

2. Medical Insurance.

3. Paid Leaves

• Excellent English reading, writing, and speaking skills. - Excellent customer service is a must. - Effective communication skills. - Exceptional administrative skills, with a keen attention to detail and organization. - Proficiency in telephone and call handling. - Ability to work effectively in a multicultural environment. - Team player with strong collaboration skills. - Ability to work in shifts, including weekends and bank holidays.

Key Skills

Editorial,Catering,B2C,Camp,Computer Engineering

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 3 - 3