Service Desk Analyst (Mumbai / Hyderabad / Indore)
Tata Consultancy ServicesHyderabad, Republic Of India, IN3 days ago
Job descriptionWell organized with ability to multi-task and work with minimum supervision with quick learning skills. Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues
Must-Have
- Technical and system expertise (Windows OS, networking, active directory, DNS)
- Customer support using telephone and computer skills
- Excellent analytical skills and communication
- Problem-solving and troubleshooting abilities
- Time management
- Teamwork and collaboration
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Excellent written and verbal skills.
Good-to-Have
Exp Range : 3 TO 5
Location : Mumbai, Hyderabad & Indore
Interview Type : Weekend Virtual Drive
Date : 22-Nov-25
Day : Saturday
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Service Desk Analyst • Hyderabad, Republic Of India, IN
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