Business Operations Manager

Business Operations Manager

Role Overview

The Business Operations Manager (BOM) is responsible for ensuring smooth, efficient, and consistent business operations across all TWC cities and service categories.

This role acts as the bridge between city teams, central leadership, and department heads, ensuring that SOPs are implemented, resources are optimally used, and client experience and profitability targets are met.

Key Responsibilities

1. Operations Management

Oversee daily operations of weddings team and service bookings across all cities, ensuring adherence to TWC standards and checklists.

Ensure on-ground teams (sales, planners, coordinators, etc.) follow standardized event-day processes.

Monitor active wedding pipelines in each city and identify bottlenecks in planning or delivery.

Ensure each event’s post-event reports, vendor reconciliations, and client feedback forms are completed within 3 days of event completion.

2. Cross-City Coordination

Maintain weekly operations calls with city heads to review performance, event readiness, planner bandwidth, vendor performance.

Ensure uniform processes, documentation, and quality benchmarks across all city operations.

Standardize and track key metrics like event NPS, execution errors, and client escalations.

3. Process and Efficiency

Work with leadership to improve internal SOPs, planner checklists, and event tracking systems.

Identify operational inefficiencies and implement corrective processes or tools.

Track cost-control measures and ensure profitability margins are maintained per event.

4. Reporting and Escalation

Maintain Operations Dashboard summarizing all relevant operational metrics.

Report with analysis and improvement recommendations.

Key Skills and Competencies

5+ years of experience in business operations, preferably in event, hospitality, or service industries.

Strong understanding of multi-city operational structures.

Excellent process management, communication, and analytical skills.

Excellent data analysis skills

Proficient in using project management tools (Zoho projects preferred).

Eye for quality and client satisfaction metrics.

Ability to handle multiple stakeholders under pressure.

About The Wedding Company

The Wedding Company is redefining how India plans weddings. We are a one-stop

destination for stress-free, personalized, and high-quality wedding planning. From finding

the perfect venue to booking decorators, photographers, makeup artists, caterers, and

more—ourtech-enabled platform allows couples to plan their wedding online,from

anywhere in the world.

In just18 months, we’ve :

• Raised $1M in seed funding
• Achieved $10M in annual GMV
• Built a curated network of 2,000+ trusted vendors across India & Thailand
• Operated profitably while serving weddings worth₹10 lakh to ₹5 crore

Operating in a $130B market (4% of India’s GDP), we’re on a mission to build the first truly

scalable wedding planning brand in India.