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IT Operations Management-Lower parel & Airoli

IT Operations Management-Lower parel & Airoli

ConfidentialNavi Mumbai, Mumbai
30+ days ago
Job description
  • Provide excellent customer service across multiple shifts (Morning, Afternoon, Night) at two locations
  • Morning and afternoon shifts based at Head Office, Lower Parel; night shift at Airoli Data Center
  • Handle customer queries efficiently and professionally to ensure high satisfaction
  • Preferably have experience working on iSeries (AS / 400 Server) platforms such as IBM AS / 400
  • Collaborate with internal teams to resolve issues and escalate when necessary
  • Maintain accurate records of customer interactions and follow-up actions
  • Adapt to flexible shift timings and maintain consistent performance

    • Skills Required

    Iseries, As400, IBM AS / 400

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    Operation • Navi Mumbai, Mumbai

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