Telehealth Coordinator Specialist

About this role

We are seeking a dedicated Telehealth Coordinator to manage medical office tasks, patient scheduling, record keeping, and daily communications.

The ideal candidate will be a primary contact for patients, working closely with both patients and healthcare providers to create an organized experience.

• Handle patient inquiries via phone
• Schedule appointments : Book, cancel, and reschedule appointments based on patient requests and physician schedules.
• Verify information : Collect and verify patient demographic, insurance, and other vital information for registration
• Document interactions : Accurately record patient calls, inquiries, and appointment details
• Follow protocols : Adhere to all established protocols, patient specific guidelines, and HIPAA regulations to protect patient confidentiality.
• Screen calls : Identify emergencies or urgent requests and route them to the appropriate team member or department.
• Provide basic information : Offer basic medical information and directions as appropriate.

Required skills :