Description
Process synopsis :
- The Enterprise Operations team is the global centre of excellence team which acts as the first line of defense on behalf of the business to identify and mitigate sanctions AML PEP & financial crime associated with new clients / renewals. The verification of Client / Customers is undertaken to mitigate the reputational risks / financial losses that might occur by conducting business with fraudulent clients
- The team is responsible for verification of clients prior to placement by undertaking Know Your Customer (KYC) checks based on which a client is approved. The team also validates the legal / active status of a client and validates the evidence documents provided by the various Business units for the new clients created on the various WTW systems and extends admin support for the various systems. Ongoing Monitoring & Screening is also conducted once a placement is complete ensuring the Business Unit is informed with latest updates on their clients to help them make business decisions basis the updates shared.
Roles & Responsibility :
Assist in conducting client validation & due diligence checks / KYC screening :
Client On boarding checks verifying external regulatory and registry websites for their legal active statusConducting extensive searches on internet and collating additional information for an organization and individual being verifiedReviewing the new reports of an Organization and their Board members to assess AML involvement Sanctions touchpoint PEP adverse media etc.Perform validation and screening checks of entities and their Directors & OfficersMaintaining evidence of client verification reportsFollowing approval mechanism for client clearanceProvide exceptional customer service by responding to local offices as per defined SLAsAssist with special KYC projects with customized solutions as per regional requirementsMaintaining appropriate data of daily tasks based on the tools providedTo ensure any feedback received (including incidents / errors) are rectified & addressed on a timely basis as per defined timelinesUndertake the role of a SPOC for specific responsibilities assigned by the Team LeaderParticipating and contributing to various technical conference calls and technical meetings held within the Business Unit and the teamParticipate contribute and lead in team huddles & share best practicesQuality of work to be in line with the defined quality parameters & team targetsAssist in system testing if any changes / enhancements as requiredResponsibilities
Qualifications
Qualifications :
Bachelors degree in any disciplineSkills :
Prior KYC knowledge would be an added advantage in addition to experience on client servicingHighly self-driven in managing own portfolio and assigned responsibilities with accuracyTechnical competency to do complex work independentlyEye for detail to identify process gaps conduct RCA and suggest workable solutions to mitigate the sameAbility to prioritize tasks and meet project deadlinesEffective Communication skillsProficient in Microsoft Excel Word PowerPoint and OutlookStrong research & assessing skillsKnowledge :
MS Office suite Excel WordUnderstanding about the insurance industryProblem-solving quantitative and analytical skillsTop 5 Competencies :
Good communication skillsTeamwork and coordinationTime managementInformation collection and managementEye for detailWere committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email .
Required Experience :
Unclear Seniority
Key Skills
Channel Marketing,Accounting Tally,CSS,Corporate Risk Management,Hibernate,Brokerage
Employment Type : Full-Time
Experience : years
Vacancy : 1