Sr. Associate - Partner Support

About Emeritus

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus' short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 300,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 1,800 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. The company is backed by prominent investors including Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Job Description

Position Summary :

An Executive – Partner Support is involved in the pre-sales process & provides administrative support. They help channel teams to be more effective and help implement and execute day-to-day operations.

Key Responsibilities

Channel Partner Coordination & Sales Management :

• Act as the first point of contact for all Channel Partners (CP)
• Educate Channel Partners about the product portfolio and services.
• Auditing the sales process of Channel Partners, including assessing call quality by Channel Partners
• Coordinating with the Channel Partner and students for all admission-related documentation and queries
• Conducting training sessions for Channel Partner counsellors at regular intervals
• Resolving all critical student cases and centre cases reported from various department
• Assists Channel Partner sales resources to sell to end-users Allocate leads to Channel Partners as per the agreed grid with the TM and AM / RM
• Ensuring leads are contacted by the Channel Partner and maintain a TAT (Turn Around Time) of 20 minutes.
• Manage walk-ins & counsel new registrations at the Regional Office

Lead Management

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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