Wintel L2 Support Engineer

Job Title : Wintel L2 Support Engineer

Location : Navi Mumbai

Department : IT Infrastructure / Server Operations

Job Type : Full-time

Key Responsibilities :

Provide Level 2 support for Windows server-related incidents and service requests.

Perform routine server maintenance, patching, and performance monitoring.

Manage Active Directory, DNS, DHCP, Group Policy, and user account management.

Support and troubleshoot virtualization platforms (VMware / Hyper-V).

Work with backup tools and ensure scheduled backups are successful.

Collaborate with L1 support to escalate / resolve complex issues.

Document resolutions, procedures, and configuration changes.

Coordinate with vendors and other IT teams for hardware / software issues.

Ensure compliance with IT security policies and best practices.

Participate in on-call rotation and provide after-hours support when needed.

Requirements :

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3–5 years of experience in Wintel support or system administration.
• Strong knowledge of Windows Server (2012 / 2016 / 2019 / 2022).
• Experience with Active Directory, DNS, DHCP, and Group Policies.
• Hands-on with VMware or Hyper-V environments.
• Good understanding of server hardware, storage, and backup solutions.
• Familiarity with PowerShell scripting is a plus.
• Strong troubleshooting and analytical skills.

Preferred Certifications :