RESPONSIBILITIES :
- Works directly with customers
- Participates in weekend rotation and shifts
- Participates in initiatives that improve overall product and documentation quality
- Participates in product / platform testing
- Contributes to the improvement of internal generative AI and automation tools
- Drives improvements in product quality
- Serves as Situation Manager on highly sensitive Customer issues
- Consults with Management in directing resolution of critical Customer situations
- Consults with Customers on complex use of Oracle products
- Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.
- Creates / reviews Knowledge Articles
- Contributes significantly towards the My Oracle Support Database communities
- Analyzes work load, determines best practices and implements changes to improve productivity
- Proactively contributes to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities
Who are we looking for
QUALIFICATIONS
Greater than 12 years of industry experienceTechnical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / IT or proven professional and technical experience.Oracle certifications including OCI foundation, OCI AI foundation, OCI multi cloud architect, OCI Gen AI professional and AI vector search professional and OCP would be preferred.Skills Required
Automation Tools, Product Testing, oci, Ocp