Front Office Associate / Reservation Supervisor

Company Description

Radisson Blu Bengaluru Outer Ring Road merges urban sophistication with luxury hospitality, offering an exceptional experience for both business and leisure travelers. Strategically located at Marathahalli Junction near the IT hub of Bengaluru, the hotel provides convenient access to major business districts such as Sarjapur, Outer Ring Road, and Whitefield. With 218 lavish rooms across six categories and five dining options, guests can enjoy a variety of culinary experiences from traditional Indian cuisine at Saffron to Thai and Chinese dishes at Shao. The hotel also features a state-of-the-art convention center, a vibrant nightclub, an open-air swimming pool, and a rejuvenating spa, catering to the needs of the next generation of travelers.

Role Description

This is a full-time on-site role located in Bengaluru for a Front Office Associate & Reservation Supervisor. The responsibilities include managing front-desk operations, assisting guests with check-in and check-out processes, handling reservations efficiently, and delivering exceptional customer service. The role involves maintaining effective communication with guests and other departments to ensure a seamless and delightful guest experience.

Qualifications

• Proficiency in Phone Etiquette and Receptionist Duties
• Experience and skills in delivering outstanding Customer Service
• Ability to efficiently manage Check-in processes and guest reservations
• Strong Communication skills, both verbal and written
• Attention to detail and multitasking abilities
• Proven experience in hospitality or a customer-facing role is an advantage
• Proficiency in property management systems or reservation software is a plus
• Bachelor’s degree in Hospitality, Hotel Management, or a related field preferred