Fraud Analyst

Job description

Roles and Responsibilities

• Recognize and respond to cases generated by the Fraud Management System (FMS) for unusual or suspicious activity in relation to application and usage screening to prevent abuse and loss of revenue across multiple Sky products
• Ensure that requests for information from internal and external departments are dealt with in accordance with agreed service levels, highlighting risks and issues to a Supervisor where appropriate
• Analyse data, information and Intelligence to identify new trends and patterns pertaining to known or new fraud threats within departmental guidelines
• Assist as necessary in the provision of fraud training and awareness to other business areas
• Keep abreast of changes in fraud trends, new products and services; conduct reviews or update internal processes to stay current and understand any implications to fraud processes

Skills Required

Fraud Management System, Analyse data, Sky products