Service Delivery - Associate Director

Service Delivery - Oracle, Salesforce, Workday, O9, SAP (Any Enterprise Platform)

Location : PAN India

The Role :

As Associate Director – Service Excellence , your primary responsibility is to architect and build high-quality applications. Leveraging your deep technical expertise and seasoned professional experience, you will also be a critical leader in ensuring delivery excellence. You will be the go-to expert for turning around challenged projects, establishing robust governance, and realigning technical programs with business objectives. Your role is a blend of hands-on development leadership and strategic program management, ensuring applications are delivered effectively, on schedule, and within scope.

Key Responsibilities :

• Application Design & Development :
• Design, build, and configure complex applications to meet business process and application requirements.
• Act as a Subject Matter Expert (SME) with deep knowledge in modern application development methodologies.
• Provide innovative solutions to complex, business-area problems that apply across multiple teams.
• Facilitate workshops and discussions to gather requirements, provide technical guidance, and gather feedback from stakeholders.
• Mentor and coach junior and senior developers in best practices, coding standards, and development methodologies.
• Delivery Leadership & Governance :
• Proactively monitor application health, identifying risks and implementing corrective actions to prevent delivery challenges.
• Establish and run robust delivery governance frameworks (aligned with Agile, TDLC, or SAFe) to ensure adherence to milestones and quality standards.
• Lead key governance routines such as technical review boards, sprint retrospectives, and executive status reviews to ensure transparency and stakeholder confidence.
• Track and analyze key delivery metrics (e.g., burn rate, quality metrics) to ensure budget compliance and project health.
• Apply recovery expertise to assess, solution, and execute turnaround plans for troubled projects with minimal impact on cost, schedule, and scope.
• Stakeholder Engagement & Service Excellence :
• Exemplify Service Excellence by building and maintaining trust with internal and external stakeholders through structured communications and proactive engagement.
• Utilize influencing and advisory skills to manage client expectations, realign delivery commitments, and rebuild stakeholder trust when necessary.
• Lead Steering Committees and executive connects to ensure strategic alignment.

Skills Required :

Must To Have Skills :

Good To Have Skills :

Qualifications & Experience :

Certifications :

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Skills Required

Service Excellence, Project Management, Influencing Skills, Program Management