No longer accepting applications
Technical Services Manager
HCLTechnadiad, gujarat, in1 day ago
Job descriptionClient Leadership : Develop a strategic engagement with your client to establish client focus on the core of the services delivered. Build and maintain strong relationships with key stakeholders. End-to-end ownership for delivery of service : Demonstrate accountability as the single orchestrator for End2End delivery. Enforce a culture of performance & collaboration through delivery engagement and Internal Stakeholder Management Profitability Management : Proactive account cost management. Understanding customer business needs to find innovative solutions adapted to client’s level of maturity, Safeguarding ECS Revenue, contract renewals Contract Adherence : Understand the customer's business, ECS Technical and contractual aspects of services being delivered. Understands the importance of SAP services to their customer’s business Compliance & Risk Management : Proactive management of Operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters Continuous Improvement and Communication : Create a culture of pro-active problem management, continually improve the effectiveness and efficiency of services delivered to customers. Ensure customer satisfaction on technical delivery and support Execute on ECS portfolio Drive ECS innovation portfolio awareness and its implementation Support with incident & service request management as needed Coordinate impact and risk assessment for change management of planned activities Supports the service plan review with the customer and CDM Lead operational meetings with the customer, along with CDM Customer specific guidance derived out of EWAs, RCAs, Technical Services and Monthly Service Reviews, providing an in depth review of the generated reports and action items follow up. Plan and execute Capacity Management, Landscape Optimization and other value adding services Focus on Problem Management to adopt countermeasures, preventing unexpected downtimes Hands-on for critical activities Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer Supports customer’s Intelligent Enterprise transformation by acting as technical consultant Offer comprehensive knowledge on SAP S / 4HANA architecture, conversion, migration path, methodology and tools Deep experience in technical planning, implementation, coordination, configuration, and integration of SAP solutions Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine) Experience and knowledge in SAP NetWeaver Administration, migration and upgrades Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have) Design optimal SAP configuration to maximize system performance and availability
Technical Services Manager with CDM
Responsibilities –
- Primary contact for the customer regarding technology discussions
- Recognized as the escalation point for technical issues for the ECS customer landscape
- Deep understanding of customer landscape and its interfaces
- Understands the customer business, goals and challenges in order to suggest solutions / innovation
- Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS
- Primary technical point of contact for Client Delivery Manager (CDM)
- Identifies and positions services that deliver value to the customer from the existing ECS portfolio
- TSM will visit customer on-site for special situations (i.e., strategic customer’s kick-off meeting; renewal follow up; discovery workshops; etc.)
- Supports customer’s Intelligent Enterprise transformation by acting as technical consultant (Ex : S4HANA conversion)
- Works as a CDM as well, and with PL, Account executive, CAS architects and ECS internal service delivery to derive the long-term account vision and executable service plans
Additionally -
Tasks –
Location : Bengaluru
Work Model : Hybrid
Availability : Immediate - 30days
Years of Experience : 7+ Years
Create a job alert for this search
Technical Manager • nadiad, gujarat, in
Related jobs
)
- Promoted
AWS Technical Manager
CBTSvadodara, gujarat, in CBTS’ Enterprise Service Delivery Center is expanding our Cloud Services Operation and looking to add a Senior AWS Cloud Architect.
This role can be performed remotely from inside the Continental US...Show moreLast updated: 15 days ago
- Promoted
Technical Manager
ConfidentialAhmedabad, India Diagnose, Technical Support, Automotive Repair, Automobile, Automobile Service, Technical Diagnose,.The Cotek is responsible for providing technical support to Service Advisors and Technicians in d...Show moreLast updated: 30+ days ago
- Promoted
Guidewire Technical Project Manager
HTC Global ServicesNadiad, IN Troy, Michigan, is a leading global Information Technology solution and BPO provider.HTC assists clients across multiple industry verticals, offering turnkey project lifecycle in, e-business, data ...Show moreLast updated: 7 days ago
- Promoted
Technical Project Manager
drivebuddyAIAhmedabad, Gujarat, India In this rapidly evolving automotive world, drivebuddyAI looks for new ways to disrupt the status quo, go to market faster, and optimize customer experiences.
We are seeking an experienced technical ...Show moreLast updated: 2 days ago
- Promoted
Client Servicing Manager
Tiger AdvertisingAhmedabad, Gujarat, India The Client Servicing Manager is responsible for developing strong relationships with clients, ensuring their advertising and marketing needs are met efficiently.
This role involves acting as a key l...Show moreLast updated: 30+ days ago
- Promoted
Service Delivery Manager (SOC Service)
3ColumnsVadodara, IN Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services.
Solutions include Managed Sec...Show moreLast updated: 30+ days ago
- Promoted
Technical Project Manager
Azilen TechnologiesAhmedabad, Gujarat, India Lead complex software development projects and programs within our organization.The ideal candidate will possess a deep technical understanding of Java or.
NET ecosystems, proven experience in manag...Show moreLast updated: 15 days ago
- Promoted
- New!
Delivery Manager - CISCO
Koenig Solutions Pvt. Ltd.Ahmedabad, IN Hire, mentor, and guide a team of Cisco trainers to achieve excellence.Drive the launch of new and in-demand.Collaborate with OEMs (Cisco and others) and support.
Required Skills & Qualifications.St...Show moreLast updated: 14 hours ago
- Promoted
Service Delivery Manager
Techsara SolutionsAhmedabad, Republic Of India, IN Onboarding, Marketing, and Training / Upskilling.You’ll own SLAs, build SOPs, streamline cross-team handoffs, and drive measurable outcomes (placements, conversion, NPS).
This is an onsite leadership ...Show moreLast updated: 8 days ago
- Promoted
Manager - Application & Technical Expert ( L1 )
ConfidentialAhmedabad, India AC Drive, Soft Starter, PLC, HMI, SCADA.Software Solution -Process SCADA.Geography : Ahmedabad ( area of operation - Ahmedabad and Rajkot ).
Team Size : Individual Contributor.To provide technical sup...Show moreLast updated: 10 days ago
- Promoted
Technical Services Manager
GenScriptNadiad, IN Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show moreLast updated: 30+ days ago
- Promoted
Technical Manager-Product-Support-Housing Technical Department
ConfidentialAhmedabad, India We are seeking a qualified and detail-oriented Civil Engineer with 1â€'2 years of experience in property valuation and project appraisal.
The ideal candidate will be responsible for conducting site ...Show moreLast updated: 19 days ago
- Promoted
Manager-Technology
ConfidentialAhmedabad, India Design, develop, and maintain web applications and services using ASP.NET and C# to support Adani Digital Labs' digital transformation initiatives.
Collaborate with cross-functional teams to integra...Show moreLast updated: 17 days ago
- Promoted
Technical Project Manager (Kochi) (10+yrs)
QubryxAnand, IN Job Title : Technical Project Manager.We’re hiring a Technical Project Manager who codes, architects, or builds.This is not a passive coordination role.
We need someone who can design solutions, writ...Show moreLast updated: 30+ days ago
- Promoted
Technical Project Manager
RoroNadiad, IN Roro is a product innovation studio specializing in rapid product development powered by AI tools.We build AI, IoT, mobile, and web solutions quickly and affordably.
Our small team collaborates on p...Show moreLast updated: 30+ days ago
- Promoted
Technical Project Manager - Devops
eInfochips (An Arrow Company)Ahmedabad, Gujarat, India Infochips, an Arrow company (A $27.B, NASDAQ listed (ARW); Ranked #154 on the Fortune List), is a leading global provider of product engineering and semiconductor design services.M deployments in 1...Show moreLast updated: 13 days ago
- Promoted
- New!
Platform Automation Manager - Cypress
Bread FinancialVadodara, IN Platform Automation Engineering Manager will be responsible for leading test automation frameworks, tooling, and test data management to optimize enterprise processes through innovative quality eng...Show moreLast updated: 14 hours ago
- Promoted
Technical Program Manager
LifeCell International Pvt.LtdAhmedabad, IN We’re hiring a Technical Program Manager with 7+ years of experience in software development and system implementation, and hands-on expertise in Zoho Books.
This role is perfect for someone who can...Show moreLast updated: 13 days ago