Teleconsultant Nurse

Responsibilities : CHS Nurses assist the CHS Physician with the management of CHS cases. CHS Nurses are typically the first point of contact for patients and their responsibilities are :

• triage incoming cases, including ascertaining the eligibility of requesting member and the type, level of complexity and urgency of the request.
• schedule patient calls with the appropriate CHS team member
• ensure that incoming questions or requests from existing patients are efficiently managed.
• provide patient advocacy services to ensure optimal outcomes.
• utilize CHS database and reference tools to identify top rated doctors, healthcare providers and hospitals.
• consolidate suggestions for addition of new specialists to the network provider list after positive experience with the firm clinicians for further vetting, credentialing and network addition.
• research medical conditions to help patients understand their medical situation.
• arrange medical record reviews.
• facilitate medical appointments and responses from medical providers. Provide advice and guidance on hospital transfers whereby the necessary logistics would be using the Client's emergency response vendor where relevant. assist with hospital discharge planning.
• assist the CHS Physician with administrative documentation.
• administrative patient intake responsibilities including ensuring participant consent has been signed and documented, including disclaimers regarding responsibility of the employee / patient to verify their healthcare benefits coverage, eligibility, insurer network, etc.
• ensure that case documentation is completed, and that policies and protocols are in place and updated accordingly.
• assist as necessary with awareness drives and related presentations regarding CHS services.
• manage all relevant aspects of patient clinical records to include filing, archiving, etc.
• answer incoming CHS telephone calls and manage outstanding messages for the team.
• assist with medical research.

Patient Care

Staff Communication, Support & Training

Reporting

Inventory Maintenance & Control

Documentation / Communication

General

Other Duties

F. Occupational Health & Safety Responsibilities

G. Job Profile

Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)

Required Competencies (Critical behaviours necessary to successfully perform the job)

Skills Required

patient advocacy, Word, First Aid, Documentation, Powerpoint, Data Protection, triage, Excel, Infection Control