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L3 Support Engineer

L3 Support Engineer

Intellect Design Arena LtdJaipur, IN
17 hours ago
Job description

Job Title : L3 Support Engineer – Java & Oracle

Experience : 3.5 to 7 years

Location : Hyderabad

Work Mode : Hybrid / WFO (as per shift requirement)

Shift : Rotational / Regional (covering Australia & Africa time zones)

Job Summary :

We are looking for a hands-on L3 Support Engineer experienced in Java-based application support and Oracle backend debugging . The role involves identifying, investigating, and resolving complex production issues, performing minor code changes, and ensuring system stability for customers across Australia and Africa regions.

Key Responsibilities :

  • Provide L3 production support for enterprise applications built on Java and Oracle.
  • Investigate and debug issues in real-time; perform root cause analysis and permanent fixes.
  • Collaborate with L2 and development teams to triage, reproduce, and resolve incidents.
  • Perform minor Java code changes and database script updates when required.
  • Monitor application logs, database performance, and system health to prevent recurrence.
  • Manage communication with customers in Australia / Africa regions during support hours.
  • Maintain issue documentation, knowledge base updates, and escalation procedures.
  • Work on a weekly shift roster to ensure 24x7 regional coverage.

Required Skills & Experience :

  • 3.5–7 years of experience in Java application support or L3 technical support .
  • Strong in Core Java , JDBC , exception handling , and debugging.
  • Hands-on with Oracle DB – writing queries, analyzing logs, troubleshooting data issues.
  • Familiarity with log analysis tools , application servers (Tomcat / WebLogic) , and shell scripting is a plus.
  • Excellent problem-solving, communication, and cross-team collaboration skills.
  • Flexible to work in shifts covering Australia & African time zones (approx. 9 AM–6 PM IST and rotational coverage).

    • Good to Have :

  • Experience in incident management and ITIL processes .
  • Exposure to production monitoring tools (e.g., Splunk, Kibana, AppDynamics).
  • Experience supporting financial or enterprise-grade systems.
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    L3 Support Engineer • Jaipur, IN