Customer Success Lead

We are looking for a dedicated and customer-focused Client Support Manager (CSM) who can build strong client relationships, ensure seamless service delivery, and act as a trusted partner to our customers. The ideal candidate will proactively manage client queries, coordinate with internal teams, and maintain high service standards. You will be responsible for timely follow-ups, issue resolution, and ensuring a smooth support experience for all assigned accounts.

About Us

CodeVyasa is a mid-sized product engineering company that works with top-tier product / solutions companies such as McKinsey, Walmart, RazorPay, Swiggy, and others. We are about 650+ people strong and we cater to Product & Data Engineering use-cases around Agentic AI, RPA, Full-stack and various other GenAI areas.

Key Responsibilities :

• Serve as the primary point of contact for client support-related queries and requests.
• Stay on top of follow-ups (FU) for all open tickets and ongoing client issues to ensure timely resolution.
• Conduct regular client check-ins to understand challenges, gather feedback, and ensure smooth service delivery.
• Collaborate closely with internal teams (support, delivery, tech) to resolve issues and maintain SLAs.
• Track, analyze, and report support performance metrics such as ticket trends, response times, and resolution quality.
• Maintain accurate documentation of all client interactions, issues, resolutions, and escalations.
• Proactively identify recurring issues and share insights for process improvement and product enhancements.
• Ensure clients receive a consistent, high-quality support experience that drives satisfaction and retention.
• Escalate critical or high-impact issues promptly to relevant teams and ensure timely follow-through.
• Assist in onboarding new clients by guiding them through support processes, tools, and best practices.

Required Skills & Qualifications :

Location- Noida Sector-62

Working Days- 6 (5 days Work from office)

Why Join CodeVyasa?

Here's a glimpse of what life at CodeVyasa looks like Life at CodeVyasa.

If you have any questions or need further assistance, feel free to reach out to

at shubham@codevyasa.com.