Customer Support Engineer

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With high-performance scientific digital cameras, spectroscopy and microscopy systems from Andor Technology, our customers in industry and academia can explore everything from photons to galaxies as they develop new treatments for diseases, and search for Earth-like exoplanets orbiting distant stars.

Primary Purpose :

Support PT’s customers in India on new tool installs, upgrade, warranty support and billable service, and based in Bengaluru / Chennai.

Key Responsibilities :

• New tools install and commissioning : follow QCF300 commissioning guide to install and commissioning the new tools. This will involve domestic and overseas travels.
• Upgrades : follow upgrade SOPs to install and commissioning upgrades.
• Warranty Support : maintain and sustain the warranty tools, and troubleshoot and repair the warranty tool issues.
• Billable Service : carrier out billable service and training on out of warranty tools.

Typical Performance Measures :

Person Specification – Essential requirements unless stated

Education / Qualifications

Professional Skills / Abilities

Personal Qualities :

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

Note to recruitment agencies : Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.