Specialist - Metrics, Analytics & Reporting

This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

We are seeking a talented individual to join our Flexible Benefit Process (Spain) team at Mercer . This role will be based in Noida . This is a hybrid role that has a requirement of working at least three days a week in the office

Position : Spanish Language Specialist - Health Insurance - Metrics, Analytics & Reporting

Location : Noida

What can you expect?

We are looking for a proactive and detail-oriented individual to join our Flexible Benefit Process team for Spain process. In this role, you will be responsible for managing and administering employee benefit programs, ensuring accurate processing of benefit enrolments, changes, and claims in accordance with company policies and regulatory standards. You will work closely with internal teams and employees to address queries, provide guidance on benefit options, and ensure a seamless benefits experience. The role offers an opportunity to contribute to a dynamic HR environment while maintaining high standards of service and compliance.

We will count on you to -

Review, process, and administer employee benefit enrollments, changes, and claims in accordance with company policies and regulatory standards for our European clients.

Verify and validate benefit documentation (primarily in Spanish) for accuracy, completeness, and eligibility, making informed decisions on enrollments, adjustments, or escalations.

Communicate effectively with internal teams and, when necessary, with onshore teams to resolve queries, clarify benefit options, and obtain additional information.

Handle email inquiries and client / employee queries related to benefits, ensuring timely and accurate responses.

Maintain comprehensive records of all benefit activities and support the preparation of reports to track process efficiency and compliance.

Assist in training team members and updating process documentation to promote knowledge sharing and consistency.

Promote a culture of accuracy and first-time right processing.

Support self-development initiatives, including cross-training and soft skills enhancement.

Contribute to process improvement projects and quality initiatives to enhance overall service delivery.

What you need to have :

Must be a graduate with Mathematics as a subject

Good knowledge of Spanish Language (proficient)

2+ years of experience purely in insurance or Healthcare

Strong analytical skills and attention to detail

Ability to work independently and collaboratively in a fast-paced environment

Exceptional written & verbal communication skills

Experience in Email query handling for health insurance products

Should be good at basic calculations - calculating prorated benefits, calculating final benefits

What makes you stand out?

Excellent Communication Skills both written & verbal

Executive presence that conveys composure and confidence in all situations

Strong analytical, research and problem-solving skills, attention to details

Why join our team?

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

MERCER believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE : MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex / gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Mercer, a business of Marsh McLennan (NYSE : MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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