Senior Customer Support Agent – Voice & Non-Voice (US Process - Non Technical)

Location : Kerala, India

CTC Offered : ₹4,00,000 – ₹4,50,000 per annum

About the role :

We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes . The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary), with excellent communication skills and a neutral / US accent

Key Responsibilities :

• Handle inbound and outbound customer calls, providing prompt and professional assistance.
• Address queries, complaints, and requests via voice and non-voice channels (email / chat) with accuracy and empathy.
• Ensure customer satisfaction through effective problem-solving and resolution.
• Follow standard operating procedures (SOPs) and maintain high-quality service standards.
• Document customer interactions and update internal systems as per guidelines.
• Collaborate with the support team to meet SLAs, KPIs, and overall process goals.

Requirements

What we offer :

If you are passionate about delivering exceptional customer experiences and have prior expertise in US-based B2C support, we’d love to hear from you!