Technical Program ManagerLeadSquared • India
Technical Program Manager
LeadSquared • India
2 days ago
Job descriptionOversee Tier 3 support operations, working closely with engineering and product teams to resolve complex customer issues. Ensure root cause analysis, continuous improvement, and knowledge base enhancement. Partner with customer success teams to ensure high customer satisfaction. Act as a strategic advisor to leadership, ensuring alignment between strategic priorities and execution. Drive cross-functional collaboration between product, engineering, customer success, and sales teams. Facilitate decision-making by providing data-driven insights and progress updates. Experience with at least 3 years in program / project management leadership roles. Industry Background : Must have worked in a product company (preferably SaaS or enterprise software). Proven track record in cross-functional program management and customer engineering / support leadership. Deep understanding of project / program management best practices, methodologies (Agile, Scrum, etc.), and tools (JIRA, Confluence, etc.). Strong analytical, problem-solving, and stakeholder management skills. Excellent communication, leadership, and decision-making abilities. Opportunity to work on impactful programs in a fast-growing SaaS environment. High-visibility role working closely with executive leadership.
About LeadSquared
LeadSquared is a leading SaaS platform enabling businesses to drive sales efficiency, streamline customer engagement, and accelerate growth. We serve clients across industries with our high-performance sales execution and marketing automation solutions.
Key Responsibilities
1. Program Management
- Lead strategic programs from initiation to delivery, ensuring alignment with organizational goals.
- Define and enforce program governance, processes, and best practices for project execution.
- Track KPIs, milestones, budgets, and timelines across initiatives.
2. Customer Engineering (Tier 3 Support)
3. Responsibilities
Requirements :
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Technical Program Manager • India
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