Technical Program ManagerLeadSquared • India

Technical Program Manager

LeadSquared • India

8 hours ago

Job description

About LeadSquared

LeadSquared is a leading SaaS platform enabling businesses to drive sales efficiency, streamline customer engagement, and accelerate growth. We serve clients across industries with our high-performance sales execution and marketing automation solutions.

Key Responsibilities

1. Program Management

Lead strategic programs from initiation to delivery, ensuring alignment with organizational goals.
Define and enforce program governance, processes, and best practices for project execution.
Track KPIs, milestones, budgets, and timelines across initiatives.

2. Customer Engineering (Tier 3 Support)

Oversee Tier 3 support operations, working closely with engineering and product teams to resolve complex customer issues.

Ensure root cause analysis, continuous improvement, and knowledge base enhancement.

Partner with customer success teams to ensure high customer satisfaction.

3. Responsibilities

Act as a strategic advisor to leadership, ensuring alignment between strategic priorities and execution.

Drive cross-functional collaboration between product, engineering, customer success, and sales teams.

Facilitate decision-making by providing data-driven insights and progress updates.

Requirements :

Experience with at least 3 years in program / project management leadership roles.

Industry Background : Must have worked in a product company (preferably SaaS or enterprise software).

Proven track record in cross-functional program management and customer engineering / support leadership.

Deep understanding of project / program management best practices, methodologies (Agile, Scrum, etc.), and tools (JIRA, Confluence, etc.).

Strong analytical, problem-solving, and stakeholder management skills.

Excellent communication, leadership, and decision-making abilities.

Why Join Us?

Opportunity to work on impactful programs in a fast-growing SaaS environment.

High-visibility role working closely with executive leadership.

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Technical Program Manager • India

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