Lead Technical Support EngineerBhash Software Labs • Alappuzha, IN
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Lead Technical Support Engineer
Bhash Software Labs • Alappuzha, IN
5 days ago
Job description2–4 years of experience in Technical Support / Customer Support / IT Helpdesk. Basic understanding of operating systems and software applications. Good knowledge of SQL or relational databases (Oracle / MySQL / PostgreSQL). Exposure to PHP is a plus (not mandatory). Strong analytical, communication, and problem-solving skills. Ability to handle customer calls confidently and patiently. Quick learner with a positive attitude. Opportunity to grow in one of India’s leading enterprise communication companies. Work with a young, fast-moving tech environment. Excellent exposure to SMS, WhatsApp API, and enterprise-level platforms. No night shifts — healthy work-life balance. High learning and growth potential for fast performers
Job Title : Technical Support Lead Engineer (2–4 Years) – BhashSMS
Location : Bangalore Salary : ₹25,000 – ₹45,000 per month (₹30,000 target) Experience : 2–4 years Job Type : Full-time (Work From Office)
About BhashSMS
BhashSMS is one of India’s largest Bulk SMS, WhatsApp Business API, and Voice Communications providers, trusted by over 2,00,000+ SMEs. We offer the best pricing in the market, 24 / 6 support, and a strong focus on customer success.
We are expanding our tech support team and looking for smart, energetic, customer-focused professionals.
Key Responsibilities
- Troubleshoot and resolve basic software-related issues.
- Handle customer queries via calls, emails, and support tickets with high professionalism.
- Escalate complex problems to senior technical team members.
- Run simple SQL queries and assist in creating custom reports.
- Document issues and resolutions accurately in the system.
- Continuously learn company tools, APIs, and platforms.
- Follow defined workflows, SLAs, and support processes.
- Maintain excellent customer service and communication etiquette.
Required Qualifications
Why Join Us
Please share your resume at juveria@bhashsms.com
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Technical Support Engineer • Alappuzha, IN
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