Technical Support Engineer
Dover Indiabaddi, India4 hours ago
Job descriptionQuickly identifies escalations and creates expectation alignment with customers Primary stakeholder to ensure our customers receive prompt support. Facilitate field support services to repair products within scope of service. ☐ Confirm that the candidate understands the L1 Support Engineer responsibilities : Assisting customers and technicians with Fuel Dispenser issues (Hydraulics, Electronics, Applications). Working in 24x7 rotational shifts . ☐ Ask if they are comfortable with night shift and high call volumes. ☐ Clarify that the role involves technical troubleshooting and customer interaction . ☐ Ask about experience with : Hydraulic systems or mechanical troubleshooting Electronic boards or controllers Software applications related to embedded systems or POS Payment systems (e.g., card readers, transaction modules) Computer networking (IP addressing, protocols, basic diagnostics) ☐ Confirm prior experience in technical support or helpdesk roles . ☐ Ask about tools used for ticketing (e.g., ServiceNow, Jira, Zendesk). ☐ Validate experience handling calls vs. emails : 70% calls 30% emails
Roles & Responsibilities :
Relevant Experience Looking for 2-5 Yrs
Education : B.E / B.Tech / B.Sc (Computers / Electronics) / BCA / BBA
Mandatory Skills : Technical support Engineer-L1 / US Voice process / Troubleshooting-Hardware & Networking,
1 : Actively participates in support of incoming calls
- Continuously demonstrates a truly empathetic concern for customer issues
2 : Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers.
3 : Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps.
4 : Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise.
5 : Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.
Must Have skills :
Understanding of the Role
3. Technical Exposure
4. Support Experience
Create a job alert for this search
Technical Support Engineer • baddi, India
Related jobs
- Promoted
VOIP Support Engineer
clientbaddi, himachal pradesh, in Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS.Good troubleshooting experience with SIP Call Flow in live environment.Must be ...Show moreLast updated: 25 days ago
- Promoted
Technical Support Engineer For A Web / Mobile Application For Us Company
Textellent, Inc.Panchkula, Republic Of India, IN Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show moreLast updated: 21 days ago
- Promoted
L1 Support Engineer
SaasAntpanchkula, haryana, in The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interacti...Show moreLast updated: 28 days ago
- Promoted
Sphere Global Solutions - Technical Support Engineer
Sphere Global SolutionsMohali District,India About the Role : Sphere Global Solutions is seeking a highly skilled and motivated Team Lead (Managed IT Services) to oversee and coordinate the delivery of operating...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
Cimpressbaddi, himachal pradesh, in The role involves providing L1 and L2 support by monitoring and resolving infrastructure and application alerts using tools like SolarWinds and New Relic.
The candidate will coordinate with cross-fu...Show moreLast updated: 25 days ago
- Promoted
Senior Customer Support Engineer
StitchFinpanchkula, haryana, in StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show moreLast updated: 7 days ago
- Promoted
Technical Support Engineer
ConfidentialMohali Research and identify solutions to Technical issues.Manages day-to-day Incident and Service requests.Responsible to manage the Service Desk email box and assign emails to appropriate department.Ens...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer Ii
Aspect SoftwareMohali, Republic Of India, IN Job Title : Technical Support Engineer II.Shift 1 : 4 : 00 PM to 1 : 00 AM IST.Shift 2 : 10 : 30 PM to 7 : 30 AM IST.Aspect Software develops world-class Workforce Engagement Management software that empowers...Show moreLast updated: 6 days ago
- Promoted
Technical Support Engineer II
Aspect Softwarebaddi, himachal pradesh, in Job Title : Technical Support Engineer II.Shift 1 : 4 : 00 PM to 1 : 00 AM IST.Shift 2 : 10 : 30 PM to 7 : 30 AM IST.Aspect Software develops world-class Workforce Engagement Management software that empowers...Show moreLast updated: 7 days ago
- Promoted
Customer Technical Support Specialist – SaaS Compliance Platform
BigRiobaddi, himachal pradesh, in Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 20 days ago
- Promoted
Technical Support Engineer for a Web / Mobile application for US Company
Textellent, Inc.panchkula, haryana, in Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show moreLast updated: 30+ days ago
- Promoted
Principal Technical Engineer(Configurations)
Qinecsa Solutionsbaddi, himachal pradesh, in We are seeking a Principal Technical Engineer to develop and deploy client configurations for our flagship Qinecsa Vigilance Workbench signal detection platform.
The ideal candidate will be dynamic ...Show moreLast updated: 27 days ago
- Promoted
Technical Support Specialist
AppLogic Networkspanchkula, haryana, in As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally.
Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
Alvaria CXpanchkula, haryana, in From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago
- Promoted
Personalized Support Engineer (Technical Support with Ticketing Tool Exp)
TELUS Digitalbaddi, himachal pradesh, in The Personalized Support Engineer (PSE) is a member of the Global Personalized support.They are responsible for handling Phone Numbers.
Technical Account Managers (TAMs.Global PSE team advocates for...Show moreLast updated: 5 days ago
- Promoted
Desktop Support Engineer
ConfidentialMohali, India Our Client is a global leader in next-generation digital services and consulting.We enable clients in more than 50 countries to navigate their digital transformation.
With over three decades of expe...Show moreLast updated: 10 days ago
- Promoted
Voip Support Engineer
clientPanchkula, Republic Of India, IN Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS.Good troubleshooting experience with SIP Call Flow in live environment.Must be ...Show moreLast updated: 21 days ago
- Promoted
Technical Implementation Engineer
Y Meadowsbaddi, himachal pradesh, in Technical Implementation Engineer.Y Meadows is a United States-based company specializing in artificial intelligence and automation solutions.
We provide a low-code automation platform that streamli...Show moreLast updated: 26 days ago