Assistant Manager - Academic and Student Affairs

Job Purpose

Own the end-to-end academic side of course delivery : lead all faculty conversations, convert pedagogy into a robust course outline and course pack plan, steer schedule decisions and evaluation windows, and govern academic compliance (audit / credit, budget review, commercial coordination). The Sr. Associate / Associate partners with you to execute the operational backend.

Job Outline

Faculty engagement & course design

• Staffing check of faculty in Salesforce and confirmation with FAO.
• First outreach and all subsequent faculty communications (requirements, class plan, quizzes, simulations, software).
• Receive and reconfirm the Course Outline ; ensure completeness against CLTE template; coordinate with IAA where required.
• Drive course pack content decisions (cases, simulations, software) and LRC procurement requests.
• Share / confirm textbook choices; ensure licence needs for Faculty & AAs are captured (ops handled by Sr. Associate / Associate).

Scheduling & governance

Evaluation & feedback loop

Stakeholder alignment

Quality & systems

Job Specification -

Knowledge / Education

Bachelor’s / Master’s degree

Specific Skills

Strength in stakeholder management, academic policy, scheduling, and content curation (cases / sims / software).

Tools : Salesforce, Atrium, LMS, Zoho, MS Excel / PowerPoint; strong written comms (faculty-facing).

Desirable Experience

5-6 years

Job Interface / Relationships :

Internal

External

Key Responsibilities

% Time Spent

Faculty engagement & course design (requirements, outline, cases / sims / software decisions) - 35%

Scheduling & academic governance (class plan, audit / credit, eval windows, commercial) - 20%

Faculty communications & evaluation loop (all emails, share results, ASA feedback) - 15%

Stakeholder alignment (AA allocation, pre-term with AAs, cross-function syncs) - 10%

Budget review & academic approvals - 8%

Quality / sign-offs & systems oversight (Atrium / LMS readiness, Zoho oversight) - 7%

Joint planning & final hand-off to AAs - 5%

Total - 100%

KPI - Course readiness on time

Measure - Course packs and LMS status signed off ≥ T-5 working days before course start

Target - 100% sign-off by T-5 (exceptions pre-approved)

Data Source - Pre-term checklist; LMS publish log

KPI - Design completeness

Measure - Critical gaps in outline / pack at sign-off

Target - 0 critical gaps

Data Source - Outline checklist; pack QC report

KPI - Faculty satisfaction (CSAT)

Measure - Post-course faculty survey on communication & preparedness

Target - ≥4.5 / 5

Data Source - Survey tool; term summary

KPI - Evaluation planning compliance

Measure - Mid / End-term windows set & communicated as per plan

Target - 100% windows set & communicated

Data Source - Email trail; evaluation plan

KPI - Governance compliance

Measure - Audit / Credit & policy adherence

Target - 0 non-conformances

Data Source - Policy audit notes; approvals

KPI - Budget review

Measure - Pre-term budget review completed; variances documented with rationale

Target - 100% reviews done; 100% variances documented

Data Source - Budget sheet; review minutes

KPI - Stakeholder alignment

Measure - AA allocation confirmed; Pre-term with AAs conducted

Target - 100% allocations confirmed; meeting held

Data Source - AA manager note; meeting minutes

KPI - Change management

Measure - Post-bidding updates implemented without impacting go-live

Target - ≤1 BD turnaround; no go-live slippage

Data Source - Atrium change log; Zoho updates

Any Other Significant Input

Weekend and late evening work involved depending on the requirements of courses / Guest sessions / Academic area wise info sessions.