Manager - Business Loan Collections Responsibilities :
- Strategy and Leadership : Develop and execute comprehensive collection strategies for business loans to achieve recovery targets.
- Lead, mentor, and motivate a team of collection officers, fostering a high-performance culture.
Operational Management :
Oversee daily collection activities, including portfolio allocation, call management, and field visits.Ensure all collection activities comply with legal and company policies.Performance Monitoring :
Analyze collection data and metrics to identify trends, forecast potential delinquencies, and adjust strategies accordingly.Prepare and present regular reports on collection performance to senior Management :Collaborate with legal, credit, and sales teams to resolve complex collection cases.Build and maintain strong relationships with clients to negotiate effective repayment plans.Process Improvement :
Continuously evaluate and improve collection processes, systems, and tools to enhance efficiency and effectiveness.Risk Management :
Proactively identify and mitigate risks associated with delinquent accounts.Ensure timely and accurate reporting of high-risk Proven ability to lead, manage, and inspire a team to meet and exceed targets.Analytical Skills :
Strong analytical and problem-solving abilities with a data-driven approach to & Negotiation :Excellent communication, negotiation, and interpersonal skills to handle difficult conversations with debtors and internal stakeholders.Domain Expertise :
In-depth knowledge of the business loan collection process, regulatory guidelines, and legal frameworks specific to the NBFC sector.Technical Proficiency :
Proficient in using collection management software, CRM systems, and Microsoft Office Suite (especially Excel).Education & Bachelor's degree in Finance, Business Administration, Commerce, or a related field.
A Master's degree (e.g., MBA) is A minimum of 6+ years of progressive experience in business loan collections, with a significant portion of that time in a managerial or leadership role within an NBFC(ref : iimjobs.com)