Scheduling Specialist

Job description

As a Scheduling / Planning Analyst, you'll be the master of schedules and forecasts, ensuring resources are perfectly aligned with business demand. Your work will keep operations running smoothly while supporting employee satisfaction through well-planned shifts. This role is ideal for someone who combines analytical thinking with exceptional organizational skills.

Responsibilities

• Create, maintain, and optimize staff schedules that align with forecasted workloads.
• Collaborate with workforce management teams to review forecasts and adjust schedules proactively.
• Manage schedule changes, shift swaps, and time-off requests while ensuring service coverage.
• Serve as the primary point of contact for scheduling queries, conflicts, and adjustments.
• Ensure compliance with labor laws, organizational policies, and employee contracts in scheduling.
• Continuously evaluate and improve scheduling processes for greater efficiency and accuracy.
• Coordinate with Real-Time Analysts and Operations Managers to ensure alignment between planned schedules and live operations.

Requirements

What we offer

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Skills Required

Data Analysis, Forecasting, Scheduling, Excel, contact center operations