Contact Center Quality Monitor
TPLucknow, Republic Of India, IN23 hours ago
Job descriptionGraduate in any stream Minimum 1-3 years of exp as a quality analyst in an international voice process.
Key Responsibilities : -
- Monitor, evaluate, and score inbound / outbound calls as per defined quality parameters.
- Provide constructive feedback and coaching to agents to improve performance.
- identify gaps in communication, process adherence and customer handling
- prepare and maintain quality reports, dashboards and analysis for leadership.
- support process improvement initiatives to drive customer satisfaction CSAT, NPS and FCR.
Qualification required : -
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Contact Center • Lucknow, Republic Of India, IN
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