Customer Service Executive

About the Role

The Analyst (Customer service agent) is a key frontline operations professional responsible for ensuring positive customer interactions, satisfaction and thereby resolving the issues of the customer.

WEBCHAT PROCESS

ROTATIONAL SHIFTS & OFFS

DOJ : 13th OCTOBER 2025

NOTE : ONLY CANDIDATES FROM MUMBAI SHOULD APPLY

Responsibilities

• Customer Interaction : Engage with customers through chat, addressing inquiries, providing information, and resolving issues promptly while adhering to the high-quality standards.
• Issue Resolution : Listen actively to customer concerns, diagnose issues, and offer effective solutions. Ensure timely and satisfactory resolution of complaints to maintain customer satisfaction.
• Multitasking : Manage multiple chat sessions simultaneously (wherever applicable) while maintaining high service quality.
• Complaint Handling and De-escalation : Manage and resolve customer complaints with empathy and professionalism. Utilize de-escalation techniques to address and mitigate customer dissatisfaction.
• Performance Metrics Adherence : Meet or exceed established performance metrics, including response time, productivity quality, and adherence to service level agreements (SLAs).
• Compliance : Adhere to the policies, procedures, and data protection regulations during all customer interactions.

Requirements

What we offer