Customer Success ManagerAiSensy • Ghaziabad, IN
No longer accepting applications
Customer Success Manager
AiSensy • Ghaziabad, IN
30+ days ago
Job descriptionEnabling 50,000+ Businesses with WhatsApp Engagement & Marketing 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy Working with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors Seamlessly onboard new customers and guide them through the platform. Develop and maintain strong relationships with key stakeholders in client accounts. Proactively monitor customer health metrics to identify potential issues and opportunities for upselling / cross-selling. Proactively resolution of customer's query. Develop and execute customer success plans tailored to each client’s business goals. Provide clients with in-depth knowledge of AiSensy’s platform to improve product usage. Organize and conduct product training sessions for clients. Resolve client escalations promptly and provide actionable solutions. Act as the point of contact for client queries and coordinate with internal teams for resolution. Monitor client payment statuses and coordinate payment collections in a timely manner. Follow up with clients regarding overdue payments and maintain accurate records of transactions. Regularly gather customer feedback and share insights with the product and operations teams to enhance the platform. Provide monthly performance reports to clients, showcasing the ROI and success metrics. Track and analyze key success metrics such as Net Promoter Score (NPS), churn rates, and product usage trends. Experience : 3-5 years in Customer Success, Account Management, or similar roles in a SaaS / B2B environment. Skills : Strong interpersonal, communication, and problem-solving skills. Payment Management : Experience in coordinating with clients for timely payments is highly preferred. Tools Expertise : Familiarity with CRM tools (e.g., HubSpot, Salesforce, Zoho) and analytics platforms. Familiarity with customer success metrics like NPS, CSAT, and churn rates. Education : Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus. Mindset : Customer-focused, empathetic, and driven by results. A vibrant and inclusive workplace culture. Competitive salary and performance-based incentives. Opportunities for professional growth and development.
About AiSensy
AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.
- Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing
- 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy
- Working with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah & more
- High Impact as Businesses drive 25-80% Revenues using AiSensy Platform
- Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors
About AiSensy
AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.
Role Overview :
As a Customer Success Manager at AiSensy, you will be the bridge between the company and its clients, ensuring exceptional service delivery and driving client satisfaction. You will be responsible for onboarding new clients, improving retention, enabling growth through upselling opportunities, and assisting with payment collections as needed.
Key Responsibilities :
1. Client Onboarding & Relationship Management :
2. Customer Success Strategy :
3. Product Adoption & Training :
4. Escalation & Support Management :
5. Payment Collection :
6. Customer Feedback & Insights :
7. Data-Driven Decision Making :
Key Qualifications :
What We Offer :
Create a job alert for this search
Customer Manager • Ghaziabad, IN
Related jobs)
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.
Trusted and loved by over 14,00...Show more
Customer Success Manager
Net2Source (N2S) • Noida, Republic Of India, IN
YoY growth of over 100% for last 6 years.We have over 4200+ consultants on billing with Fortune 1000 / Global 2000 across 32 countries and 5 continents including North America, South America, Europe,...Show more
Last updated: 4 days ago • Promoted
Customer Success Manager
Total CollectR Virtual Collector & Debt Negotiator • Delhi, Delhi, India
We're a fast growing SaaS company on the hunt for an experienced Customer Success Manager who can help us build our Customer Success Department from the ground up.
That means we're looking for build...Show more
Last updated: 7 days ago • Promoted
Customer Success Manager
Gleantap • Delhi, India
Company Description Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns.Businesses...Show more
Last updated: 7 days ago • Promoted
Customer Success Manager
Shopalyst • Delhi, India
Shopalyst offers a Discovery Commerce platform for digital marketers.Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products th...Show more
Last updated: 30+ days ago • Promoted
Enterprise Customer Success Manager
Responsive • Delhi, India
About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information.The AI-powered Re...Show more
Last updated: 9 days ago • Promoted
Customer Success
Techjockey.com • New Delhi, Delhi, India
We are world's first technology driven online marketplace that helps compare and purchase the right software for your needs.
Currently associated with thousands of esteemed Software Vendors, Techjoc...Show more
Last updated: 22 days ago • Promoted
Customer Success Manager
AiSensy • Delhi, India
AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.
Enabling 50,000+ Businesses wi...Show more
Last updated: 6 days ago • Promoted
Customer Success Manager
Karix • Delhi, India
You will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction.Your primary focus will be on the customer’s transition from sales prospect to activ...Show more
Last updated: 9 days ago • Promoted
Customer Success Manager
WATI.io • Delhi, DL, IN
Remote
Quick Apply
Last updated: 30+ days ago
Customer Success Manager
gnani.ai • Delhi, India
We are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them.
The candidate should carry a Revenue target for upsel...Show more
Last updated: 9 days ago • Promoted
Customer Success Account Manager
A2Z Hr Consultants • Noida, Republic Of India, IN
Dear Candidate, Greetings from A2Z HR Consultants About the Company : Our client is one of the best IT SaaS-based industries in the Global Market.Show more
Last updated: 30+ days ago • Promoted
Customer Success Manager
Magnus India Consulting Services • Delhi, India, India
We are hiring for a leading internet-based company with a global presence in the role of Customer success management.Own overall relationship with assigned customer accounts.Ensure retention and sa...Show more
Last updated: 5 days ago • Promoted
Customer Success Manager
Bluecore • Noida, Uttar Pradesh, India
In the minute it takes you to read this job description Bluecore has launched over 100000 individually personalized marketing campaigns for our retail ecommerce customers!.Customer Success Manager ...Show more
Last updated: 13 days ago • Promoted
Customer Success Manager
Arcana • Delhi, Delhi, India
Shift timings : 9 PM IST to 6 AM IST About Us : We are seeking Customer Success Managers to join our team and collaborate closely with our clients, analysts, sales, product, and engineering teams.In...Show more
Last updated: 2 days ago • Promoted
Customer Success Manager
Netcore Cloud • Delhi, India
Role & Responsibilities Develop an intimate understanding of your customers’ businesses Develop a network of champions within each account through education, coaching and strong influencing skills ...Show more
Last updated: 3 days ago • Promoted
Customer Success Manager
Planytics • Delhi, India
Planytics is a multi AI Agents.Supply Chain Intelligence Platform.The company is currently incubated with.IIT-Madras Incubation Cell and Daimler India Commercial Vehicles Incubator.At Planytics, we...Show more
Last updated: 3 hours ago • Promoted • New!
Customer Success Manager
ORO Labs • Delhi, Delhi, India
Location : Chennai / Bangalore / Pune(Remote with occasional travel) Employment Type : Full-Time About Us ORO Labs is an agentic procurement orchestration company on a mission to humanize the proc...Show more
Last updated: 4 days ago • Promoted
Associate Manager - Customer Success
Media.net • Delhi, India
As an Associate Manager - Customer Success, you are someone who comes with 2-3 years of Account Management / Business Development / problem solving / hustling experience in a high growth internet star...Show more
Last updated: 24 days ago • Promoted