Technical Support Engineer

Your responsibilities :

• Install, configure, monitor maintain computer applications networks Configure operating systems.
• Prioritize and manage the workflow along with resolving issues related to the network
• Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion
• Design computer systems to meet requirements of the organization or clients.
• Possess the ability to learn and work on changing and emerging technologies.
• First point of contact for clients for issues concerning their computer systems and equipment.
• Keep track of user s system issues until they are resolved by adhering to the agreed timelines.
• Resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
• Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
• Provide accurate feedback to customers promptly.
• Ensure proper logging of all issues.
• Follow up with clients to make sure their computer systems are functioning properly after troubleshooting.
• Document technical knowledge in the knowledge database.
• Train people on how to use different types of systems.
• Monitor daily performance of technical systems.
• Help organizations deploy new software or hardware systems.

Skill sets / Experience we require :

Skills Required

Networking, Troubleshooting, Linux, Sql, Scripting, Cloud Services