Automotive Store Manager (Karnataka)

Job Description

Job Title : Experience Center Manager

Roles and Responsibilities

• Overseeing the overall management of the store
• Ensuring the store is manned at all times by Brand Champions
• Meeting daily, weekly & monthly conversion targets for the store
• Supervising the follow-up of leads by the team
• Ensuring uniform lead allotment for the Brand Champions
• Providing finance support to customers with the help of financers
• Ensuring adherence to sales SOP by the store team
• Hiring, training, motivating, counseling, and monitoring the performance of all new-vehicle sales employees
• Maintaining an accurate daily log reflecting all sales activities in the Experience Center
• Implementing and monitoring a prospecting and sales control system for proper follow-up of potential buyers
• Developing and monitoring a follow-up system for new-vehicle purchasers
• Maintaining a customer-focused sales environment throughout the sales, delivery, and follow-up process
• Conducting daily and weekly sales meetings
• Staying updated on market trends by conducting analysis and monitoring competitors' activities
• Providing suggestions and recommendations for in-store merchandising, customer service approach, and other areas to improve the business
• Producing sales, KPI, and other communicated reports on a daily, weekly, monthly, quarterly, and yearly basis
• Overseeing stock count, control, and proper record of all stock movements and inventory
• Ensuring consistency in customer service by all associates based on established SOPs
• Handling after sales queries and complaints
• Providing on-job training to the team members
• Ensuring strong communication between the associates and transfer of all important information within the team

Qualifications, Experience & Skills

Requirements

1. Experience of managing store and sales

2. Team handling experience

3. Inventory handling  experience

4. Managing customer and escalation

5. Any Graduate with minimum 2 years experience in Automobile / Retail / FMCD / Lifestyle Retail Experience as store manager or store in-charge

Benefits

Salary : 3.5 LPA to maximum 4.5 LPA CTC

Notice period : up to a maximum of 15 days.

Requirements

Minimum Education – Any Graduate Experience : Minimum 2 Years of experience in store operations (Automobile / Retail / FMCD / Lifestyle Retail Experience)