Cloud Solution Architect - Cloud & AI Infrastructure

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Come join CE&S and help us accelerate AI transformation for our customers and the world.

We are looking for a Cloud Solutions Architect (CSA) - Cloud & AI Infrastructure, who is passionate about continuous learning and driving our customers' Cloud Infrastructure & AI Transformation on the Microsoft platform. As part of this role, you will be responsible for helping customers build secure, scalable, and AI-ready solutions on Microsoft Azure. In this customer-facing role, you will deliver engagements that span architecture design, proof of concepts, and production deployments, ensuring performance, resiliency, and security across mission-critical workloads. As part of the Cloud & AI team, you will leverage existing repeatable IP and execution engines with accountability to drive delivery excellence, accelerate adoption, and ensure a successful deployment for the customer. You will collaborate with engineering teams, share best practices, and stay current with evolving trends to help customers unlock the full value of their Cloud investments. This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Centricity :

• Be the trusted Technical Delivery Lead and advisor to large enterprise customers in the region. Engage at Senior / Executive level to understand customers' overall Business and IT priorities, success measures and challenges for adoption of Microsoft Azure services and to develop relationships with key customer IT decision makers, who drive long-term cloud adoption within their company.
• Identify resolutions to technical blockers by leveraging subject matter expertise and use internal Microsoft processes for escalations to support and engineering. Act as the voice of the customer by driving new feedback into engineering, insights on usage and application patterns and help accelerate solution delivery through Architectural Reviews, Proof of Concepts / MVP applications, environment setup and code-with customers.

Business Impact

Technical Leadership

Successful candidate possesses :

You will demonstrate a self-learner mindset through continuous alignment of individual skilling to team / area demands and Customer Success goals as you accelerate customer outcomes and engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud / infrastructure / application technologies, information technology (IT) consulting / support, systems administration, network operations, software development / support, technology solutions, practice development, architecture, and / or consulting.

OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years experience in cloud / infrastructure / application technologies, technology solutions, practice development, architecture, and / or consulting.

OR equivalent experience.

6+ years experience working in a customer-facing role (e.g., internal and / or external) and on technical projects.

Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) or Industry Certifications such as TOGAF etc.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Skills Required

Technical Delivery, Networking, Architectural Design, Microsoft Azure, Technical Leadership, Cloud Infrastructure, Security