Lead Technical Support EngineerBhash Software Labs • Shimoga, Karnataka, India
Lead Technical Support Engineer
Bhash Software Labs • Shimoga, Karnataka, India
3 days ago
Job description2–4 years of experience in Technical Support / Customer Support / IT Helpdesk. Basic understanding of operating systems and software applications. Good knowledge of SQL or relational databases (Oracle / MySQL / PostgreSQL). Exposure to PHP is a plus (not mandatory). Strong analytical, communication, and problem-solving skills. Ability to handle customer calls confidently and patiently. Quick learner with a positive attitude. Opportunity to grow in one of India's leading enterprise communication companies. Work with a young, fast-moving tech environment. Excellent exposure to SMS, WhatsApp API, and enterprise-level platforms. No night shifts — healthy work-life balance. High learning and growth potential for fast performers
Job Title : Technical Support Lead Engineer (2–4 Years) – BhashSMSLocation : BangaloreSalary : ₹25,000 – ₹45,000 per month (₹30,000 target)Experience : 2–4 yearsJob Type : Full-time (Work From Office) About BhashSMS
BhashSMS is one of India's largest Bulk SMS, WhatsApp Business API, and Voice Communications providers, trusted by over 2,00,000+ SMEs. We offer the best pricing in the market, 24 / 6 support, and a strong focus on customer success.
We are expanding our tech support team and looking for smart, energetic, customer-focused professionals.
Key Responsibilities
- Troubleshoot and resolve basic software-related issues.
- Handle customer queries via calls, emails, and support tickets with high professionalism.
- Escalate complex problems to senior technical team members.
- Run simple SQL queries and assist in creating custom reports.
- Document issues and resolutions accurately in the system.
- Continuously learn company tools, APIs, and platforms.
- Follow defined workflows, SLAs, and support processes.
- Maintain excellent customer service and communication etiquette.
Required Qualifications
Why Join Us
Please share your resume at juveria@bhashsms.com
Create a job alert for this search
Technical Support Engineer • Shimoga, Karnataka, India
Related jobs
)
Technical Team Lead
PedaSys Learning Technology India • Shimoga, IN
PedaSys is an EdTech start-up based in India that provides innovative educational solutions.We specialise in corporate training strategy, Learning & Development systems, Learning Outcome Management...Show more
Last updated: 2 hours ago • Promoted • New!
Technical Lead
Responsive • Shimoga, IN
Responsive is looking for a Technical Lead who combines strong technical expertise with leadership skills to drive complex projects and mentor a team of engineers.
In this role, you will take owners...Show more
Last updated: 2 hours ago • Promoted • New!
Senior Customer Support Engineer
StitchFin • Shimoga, IN
StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show more
Last updated: 20 days ago • Promoted
Technical Lead - Gen AI
Aceolution • Shimoga, IN
Freelance Remote Opportunity : Tech Lead – GenAI Code Initiatives.Tech Lead / Senior Software Engineer.AI-driven code generation systems.
Write, evaluate, and refine complex code solutions.This is a ...Show more
Last updated: 30+ days ago • Promoted
Lead Technical Architect
Hayagreeva Consulting Private Limited • shimoga, karnataka, in
AEM backend (MUST) – strong AEM Backend JAVA skills - this is not EDS specific , but for any form to work on in HDFC Project - Java Programming with Servlet development - OSGi / FELIX - Web services ...Show more
Last updated: 4 days ago • Promoted
Technical Lead
People Prime Worldwide • Davanagere, IN
Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France.
Founded in 1967, It has been a leader in business transformation for...Show more
Last updated: 30+ days ago • Promoted
KodeKloud Engineer Architect & Technical Lead
KodeKloud • Shimoga, IN
KodeKloud is a fast-growing EdTech SaaS company dedicated to transforming the way businesses and individuals upskill their teams and themselves in DevOps, Cloud Computing and IT by offering hands-o...Show more
Last updated: 2 days ago • Promoted
Technical Team Lead
ESPL (Eduplex Solutions Pvt Ltd) • Davangere, Karnataka, India
Company Description ESPL (Eduplex Solutions Pvt Ltd) offers a diverse range of services, including IT and IT-enabled projects, CCTV and surveillance solutions, tools development, and educational in...Show more
Last updated: 15 hours ago • Promoted • New!
System Support Engineer
Vinebrook Technology • Davanagere, IN
Communicate clearly with customers both in writing and over the phone.Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team.Engage direc...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer
Atlassian • Shimoga, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 18 days ago • Promoted
Senior Technical Support Engineer
Atlassian • Davanagere, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 4 days ago • Promoted
Technical Support Engineer
Sonata Software • Davanagere, IN
L3 Technical Support Specialist.L3 Technical Support Specialists.Windows, macOS, iOS / Android, Intune, and JAMF.Support Microsoft 365 apps, Teams, Outlook, and other business-critical tools.Azure AD...Show more
Last updated: 2 hours ago • Promoted • New!
Kodekloud Engineer Architect & Technical Lead
KodeKloud • Davangere, Republic Of India, IN
KodeKloud is a fast-growing EdTech SaaS company dedicated to transforming the way businesses and individuals upskill their teams and themselves in DevOps, Cloud Computing and IT by offering hands-o...Show more
Last updated: 2 days ago • Promoted
VOIP Support Engineer
client • Davanagere, IN
Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS.Good troubleshooting experience with SIP Call Flow in live environment.Must be ...Show more
Last updated: 30+ days ago • Promoted
Principal Golang Engineer (Tech Lead)
Zyoin Group • Shimoga, IN
As a software engineer at the Core Banking team, you are the core of this venture, focused on building the industry’s most reliable and agile banking system by leveraging Mambu, one of the world’s ...Show more
Last updated: 2 hours ago • Promoted • New!
Senior Dell Boomi Integration Engineer
Maitsys • Shimoga, IN
Job Description : Senior Boomi Integration Engineer.Atom migration (on-prem → cloud), integration development, and ongoing support.
Senior Dell Boomi Integration Engineer.Boomi Atom to a cloud-hosted...Show more
Last updated: 6 days ago • Promoted
Technical Support Engineer
Alvaria CX • Shimoga, IN
From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show more
Last updated: 30+ days ago • Promoted
Lead Engineer
Hyqoo • Shimoga, IN
Design, deploy, and manage AWS cloud infrastructure, including EC2 instances, S3 buckets, VPCs, RDS databases, and Lambda functions.
Assist in the design, implementation, and maintenance of backup, ...Show more
Last updated: 15 days ago • Promoted